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Uncaught ReferenceError: Chart is not defined


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#21
tjhccp2

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Thanks for you help. I will double check regarding bit defender. I look forward to the bit defender hot-fix when available.



#22
Netduma Iain

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Thanks again, we'll post back in this thread. If you have any other preferred method of communication e.g. email. Please let me know via direct message :)



#23
peanut183

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Just to add some extra information. We've been communicating with BitDefender dev team for a few days now. We've sent them the relevant information and we're waiting for the response. For some reason BitDefender is cutting our GUI files in half (I've never seen this before). 

 

Really sorry for the inconvenience, we've posted everything their support team has given us and all we can do at the moment is wait for the response from the BD dev team. 

 

We should hopefully have a suggestion from BD dev team and as soon as we do we can provide a hotfix for your router or a solution via BD configuration depending on what they suggest. 

 

Tough combination to pin down. Thanks for the update.



#24
Netduma Fraser

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Good news: Had a Bitdefender developer take a look at my PC while the issue was occurring with Bitdefender enabled. They said at the time that they think they know what is causing the issue & how to fix it so with any luck we'll see a fix soon, either in the form of a patch on their software or a hotfix for the router.


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#25
Netduma Fraser

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Just heard back from Bitdefender, they will do the fix on their end. I will post back when their update is out.


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#26
Netduma Fraser

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As a follow up Bitdefender has said the fix should be out this week. 


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#27
Netduma Fraser

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We're just testing Bitdefenders fix, assuming it works they'll put out an update.


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#28
tjhccp2

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Thanks for the update looking forward for a fix.



#29
dhaddix1

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I have bitdefender and run the XR500 on Chrome.

I was getting the “Uncaught Type Error: c.draggable is not a function” error after clicking anything.

I whitelisted the 2 addresses and cleared cache, now I’m getting the “Uncaught areference error topojson is not defined” when I click dashboard or geo filter.

I also had to factory reset the router as the geofilter among other functions were not even visible but that’s another separate issue I believe

#30
Netduma Fraser

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I have bitdefender and run the XR500 on Chrome.

I was getting the “Uncaught Type Error: c.draggable is not a function” error after clicking anything.

I whitelisted the 2 addresses and cleared cache, now I’m getting the “Uncaught areference error topojson is not defined” when I click dashboard or geo filter.

I also had to factory reset the router as the geofilter among other functions were not even visible but that’s another separate issue I believe

 

Hi dhaddix1, this will all be resolved by Bitdefenders update which should be out within the next few days. I would recommend disabling Bitdefender until then so that you can continue to change settings on the router interface.


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#31
Netduma Iain

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Hi Dhaddix1 BD dev team found a bug in their software which is causing this issue.

They've fixed it now and are testing. An upgrade to BD will be pushed soon. We will let you know as soon as we hear it's pushed.

In the meantime is it possible to disable BD, or use a machine without it installed. We know it's not ideal and apologise for the inconvenience. However it is out of our control at the moment.

Thanks for understanding.

#32
Netduma Fraser

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I had some correspondence with them yesterday. On Friday I tested the fix and it didn't seem to work, however upon testing it today I can confirm it did work and stopped the errors on the interface. As such I suspect they will push out an update imminently. I will let you know as soon as I have confirmation that they've done so.


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#33
Badger3k

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I had some correspondence with them yesterday. On Friday I tested the fix and it didn't seem to work, however upon testing it today I can confirm it did work and stopped the errors on the interface. As such I suspect they will push out an update imminently. I will let you know as soon as I have confirmation that they've done so.

Any updates?  Still getting the error.



#34
Netduma Fraser

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Any updates?  Still getting the error.

 

I asked them for an ETA but they haven't got back to me yet. I will chase them again on Monday but I would be surprised if it wasn't out next week.


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#35
Netduma Fraser

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Just had an ETA from Bitdefender, it will be about 2 weeks until the update is available from them.


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