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Have internet but apps wont load


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Hi PuppetMaster,

 

Firstly thanks for purchasing the xr500 and being a long term supporter of NetDuma.

 

This issue is caused by either your firewall or a browser extension. Most likely the firewall.

 

Can you try disabling the firewall temporarily and see if the problem goes away. If not then try your browser extensions.

 

I've only seen this once before, the person was running bitdefender firewall.

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Hi PuppetMaster,

 

Firstly thanks for purchasing the xr500 and being a long term supporter of NetDuma.

 

This issue is caused by either your firewall or an browser extension. Most likely the firewall.

 

Can you try disabling the firewall temporarily and see if the problem goes away. If not then try you browsee extensions.

 

I've only see this once before, the person was running bitdefender firewall.

That's what I'm using :(

 

You know what he did to fix the problem?

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Firstly does disabling it fix the issue? Just need to verify it's bitdefender.

 

I'll go see what his final conclusion was, but I imagine it was simply adding an exception.

 

For the next firmware update, I'll try get to the root cause.

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Ok so apprantely the issue is the following:

 

"So problem is Bitdefender -> Firewall -> Settings -> Stealth Mode => ON"

 

Does disabling stealth mode fix the issue?

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Can you confirm that firewall off (even for just 30s) fixes the issue?

 

Finally after turning off stealth mode try rebooting your computer. Then try the UI on chrome and Firefox.

 

Which browsers does it work on? Both hopefully

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Oops I forgot to say you need to do a hard refresh.

 

If you're on chrome press F12 to open dev tools. Then hold down the refresh button. Then select empty cache and hard reload.

 

Do this after you've disabled stealth mode. Does that fix it?

 

You may need to do this on all R-Apps to clear the cache bitdefender intercepted and broke

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Ok so I think the solution is as follows, for every computer do the following:

- turn off stealth mode in bit defender

- hard refresh each R-App in DumaOS

 

Make sure you do the final step for each browser you use.

 

That should work. Does it?

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So if you disable the bitdefender firewall and hard refresh all problems go away?

 

Can you ask bitdefender support as they are causing the issue. I'll also reach out to them.

 

Here is exception link I found: https://www.bitdefender.com/support/how-to-add-a-network-exception-in-bitdefender-2017-(i-cannot-access-a-device-on-my-network)-1792.html

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