XR 500 Bandwidth/Potential Packet Loss

[Omega]

Have gigabit fiber. Been playing WWII since launch competitively. Coming from an Asus RT86U where I had near full gigabit speeds up and down, as well as great gameplay. I decided to try out the XR500 because I was an early adopter of the R1 and know you guys make great firmware (not because my connection was struggling). So now that I've given some backstory, I setup the XR500 last night which was quick and easy. The first thing I noticed was the speedtest on Xbox (which is very consistent) was only coming back as 2xx over 2xx which is much slower than the 6xx over 6xx that I was getting with the Asus( and Linksys WRT32X and Netgear X4S before that). I went to dslreports on ps4 and got A+ across the board. So figuring the drop in bandwidth may simply be a result of the qos doing its thing, I hopped on WWII and grabbed a GB match. Long story short, I played 3 best of three series. Out of the three the connection was bad in all three and if not every map, then just about every map. And by bad, I mean it was unplayable. Luckily my teammates picked up the slack, and we won all three, but I was like no help whatsoever. It felt like packet loss, of the extreme variety. After getting off for the night, I decided to do some troubleshooting. After disabling auto bufferbloat, bringing sliders to 100%, disabling auto traffic prioritization, and even unticking share excess and setting flower for xbox to 90%, the bandwidth was still 2xx over 2xx. No matter what setting I tried, I couldn't get 300mbps, nevermind the 6-700 mbps I was getting with other routers. I don't know if the OS is taking up too much CPU, though I would think the 1.7GHz processor would safeguard against that. Please any ideas would be great. Otherwise, I will have no choice but to return. But I really want to give it a shot before I do so. Thanks!

[Netduma Fraser]

Firstly, great to hear you got the router. You shouldn't have had a bad experience if it was setup correctly, what did the Geo-Filter show your ping as being?

 

Are ALL devices connected behind the XR500? If not then QoS can't control all devices. Share excess should definitely be ticked. 

 

Can you explain your physical setup as well as provide screenshots of QoS settings if possible please. The console speed test I am not too concerned about, it does say on the test itself that it can be inaccurate.

[BIG__DOG]

reading your post you state you have done speed tests through xbox and ps4........have you done the speedtest on a pc via ethernet cable to get the true speed result?

 

 

On a side note.........you have the asus rt86u, the nighthawk x45 and the linksys wrt32X (which has only been on the market for about 3 months and is exactly the same as my wrt3200acm with fancier looking firmware on it).....and now the XR500?........ Do you have network issues or deeeeeeep pockets? 

 

 

 

 

B.D

[Omega]

Firstly, great to hear you got the router. You shouldn't have had a bad experience if it was setup correctly, what did the Geo-Filter show your ping as being?

 

Are ALL devices connected behind the XR500? If not then QoS can't control all devices. Share excess should definitely be ticked. 

 

Can you explain your physical setup as well as provide screenshots of QoS settings if possible please. The console speed test I am not too concerned about, it does say on the test itself that it can be inaccurate.

I don't use the geofilter since I play gamebattles matches as opposed to matchmaking. All devices are most definitely behind the XR500. Setup goes as follows : FiOS Optical Network Terminal (modem essentially) - XR500 - PS4/XBOX via Ethernet. Just for more background, I've owned like 10 or more routers including the R1 and have my fair share of experience with them. As far as QoS settings, I'm good about setting a baseline while testing so I left everything default for the first test. From there I did just about every variation I could think of as I stated in my first post. Nothing changed the fact that my bandwidth was a third of what it had been. It also didn't change the fact that my gameplay for the past two months was great, and the first eight games I played with this router were rough to say the least. I'm currently at work, but will give it one more night of testing since nine games is a very small sample size compared to 2 months. As for the xbox bandwidth test being inaccurate, I believe you mean the playstation test which is notoriously inaccurate. The xbox test, at least in my experience, is a very good indicator of bandwidth, and is very consistent at that. Any insight as to how to get gig speeds would be appreciated. This is important because I don't even know what to set my bandwidth for QoS to, because I don't know if this router can handle that much throughput.

[Omega]

reading your post you state you have done speed tests through xbox and ps4........have you done the speedtest on a pc via ethernet cable to get the true speed result?

 

 

On a side note.........you have the asus rt86u, the nighthawk x45 and the linksys wrt32X (which has only been on the market for about 3 months and is exactly the same as my wrt3200acm with fancier looking firmware on it).....and now the XR500?........ Do you have network issues or deeeeeeep pockets? 

 

 

 

 

B.D

I can do a speedtest via Ethernet thru my PC, but as I've stated, in my experience, the Xbox speed test (not playstations) returns the same or near the same result as the pc speedtest.net or dslreports results. As for your side note, I have a sick obsession with new tech, largely in the form of routers and audiophile headphones, both of which really put a dent in your wallet   I haven't had many network issues since moving over to FiOS gigabit last summer, but before that, it was rough. I was more than content with the new Asus I purchased literally 2 weeks ago, but I saw the Netduma/Netgear collab and had to give it a go.

[Netduma Fraser]

You can still use the Geo-Filter in 'Spectating Mode' so that you're able to see the ping. This would be very helpful to diagnose what your issue might be. I'm not familiar with playing game battles matches on WW2 but does it utilise a dedicated server or P2P? If P2P then would definitely make sense as games are likely to be wildly more unstable. 

 

It can definitely handle that throughput, please try these settings and redo your test:

 

Geo-Filter spectating mode if device is added

Set your bandwidth to 1000/1000

Auto Anti-Bufferbloat off

100% for both down & up Anti-Bufferbloat

Share excess enabled for download, reset distribution for download

Switch to upload and ensure share excess enabled, reset distribution for upload

Traffic Prioritization auto disabled and no manual entries.

VPN client disabled

Are you getting an open NAT through the router?

[Omega]

You can still use the Geo-Filter in 'Spectating Mode' so that you're able to see the ping. This would be very helpful to diagnose what your issue might be. I'm not familiar with playing game battles matches on WW2 but does it utilise a dedicated server or P2P? If P2P then would definitely make sense as games are likely to be wildly more unstable. 

 

It can definitely handle that throughput, please try these settings and redo your test:

 

Geo-Filter spectating mode if device is added

Set your bandwidth to 1000/1000

Auto Anti-Bufferbloat off

100% for both down & up Anti-Bufferbloat

Share excess enabled for download, reset distribution for download

Switch to upload and ensure share excess enabled, reset distribution for upload

Traffic Prioritization auto disabled and no manual entries.

VPN client disabled

 

Are you getting an open NAT through the router?

I have an Open NAT on Xbox and PS4 (it's the first thing I make sure of), and have tried everything you said to try simultaneously, except for disabling VPN. Is VPN enabled by default? I haven't even checked that setting as I assumed it would be disabled by default. Either way, when I get home I will adjust the settings to exactly what you put and see if the results are different. I'll report back to you tomorrow on whether it made a difference as I'm sure support hours will be over by the time I get home.

[BIG__DOG]

I can do a speedtest via Ethernet thru my PC, but as I've stated, in my experience, the Xbox speed test (not playstations) returns the same or near the same result as the pc speedtest.net or dslreports results. As for your side note, I have a sick obsession with new tech, largely in the form of routers and audiophile headphones, both of which really put a dent in your wallet   I haven't had many network issues since moving over to FiOS gigabit last summer, but before that, it was rough. I was more than content with the new Asus I purchased literally 2 weeks ago, but I saw the Netduma/Netgear collab and had to give it a go.

He he.......you are a man after my own heart. I got some high end routers here too and I REALLY have to fight the urge to get the new XR500 shipped over here to the UK. Hope you get it sorted matey!!!!

 

 

 

 

B.D

[Netduma Fraser]

I have an Open NAT on Xbox and PS4 (it's the first thing I make sure of), and have tried everything you said to try simultaneously, except for disabling VPN. Is VPN enabled by default? I haven't even checked that setting as I assumed it would be disabled by default. Either way, when I get home I will adjust the settings to exactly what you put and see if the results are different. I'll report back to you tomorrow on whether it made a difference as I'm sure support hours will be over by the time I get home.

 

No it should be disabled but just double checking. I won't be able to check in on your post as I'll be on a plane but I'll be happy to take a look personally when I'm free if you want to hold on to it a little longer. 

I know you can select manual ports now, do they correspond with ones UPnP is opening?

[Omega]

No it should be disabled but just double checking. I won't be able to check in on your post as I'll be on a plane but I'll be happy to take a look personally when I'm free if you want to hold on to it a little longer. 

I know you can select manual ports now, do they correspond with ones UPnP is opening?

I turned UPnP off and just port forwarded. By selecting manual ports, do you mean for traffic prioritization? Please elaborate.

[Netduma Fraser]

I meant exactly what you referred to so good to know thanks. Do let me know when making sure all the options are done at the same time whether you get full speeds. Please also do a wired PC test as well.

[Netduma Iain]

Hi Omega,

 

Just here to offer some extra assistance. The XR500 can easily handle gigabit speeds, in fact WiFi LAN to LAN can achieve greater than gigabit speeds. Firstly I believe the QoS in its current state is slightly counterintuitive so we have a firmware release dropping either today or Monday which assists with that. But back to your issue at hand.

 

It appears you have two issues 1) Slow Internet 2) Bad games. Hopefully whatever is causing 1) is also causing 2). So let's address the speed issue first. 

 

Can you take a screenshot of your QoS page and post it here please. I see that you're familiar with the R1 so it is quite similar here. For now make sure the following are correct:

• Auto-QoS is off
• Anti-Bufferbloat are both set to 100%
• The bandwidth number on the right of the sliders shows your expected Internet speed. I believe for you that is 700mbits? 
• Make sure you click "Reset Distribution" for both upload and download direction on the bandwidth flower (also make sure in the advanced section of the flower that share excess is enabled in both upload and download directions)

With those settings you should easily reach 700mbits. For now please run a speedtest on PC (just so we can rule out any chance of xbox being the culprit). Does speedtest report your full speeds?

 

If you'd like to arrange a 1 on 1. We'd be happy to help as well. Thanks for your patience. 

[Omega]

Hi Omega,

 

Just here to offer some extra assistance. The XR500 can easily handle gigabit speeds, in fact WiFi LAN to LAN can achieve greater than gigabit speeds. Firstly I believe the QoS in its current state is slightly counterintuitive so we have a firmware release dropping either today or Monday which assists with that. But back to your issue at hand.

 

It appears you have two issues 1) Slow Internet 2) Bad games. Hopefully whatever is causing 1) is also causing 2). So let's address the speed issue first. 

 

Can you take a screenshot of your QoS page and post it here please. I see that you're familiar with the R1 so it is quite similar here. For now make sure the following are correct:

• Auto-QoS is off
• Anti-Bufferbloat are both set to 100%
• The bandwidth number on the right of the sliders shows your expected Internet speed. I believe for you that is 700mbits? 
• Make sure you click "Reset Distribution" for both upload and download direction on the bandwidth flower (also make sure in the advanced section of the flower that share excess is enabled in both upload and download directions)

With those settings you should easily reach 700mbits. For now please run a speedtest on PC (just so we can rule out any chance of xbox being the culprit). Does speedtest report your full speeds?

 

If you'd like to arrange a 1 on 1. We'd be happy to help as well. Thanks for your patience. 

Hi Iain,

 

I am happy to arrange a 1 on 1. I am Eastern Standard Time. Let me know if it is at all possible to schedule it for 7pm my time (I know this is late for you). Otherwise maybe sometime over the weekend? As I mentioned above, I'm fairly certain I've already tried using the values you stated, but for the sake of troubleshooting I'm more than welcome to try once more. Believe me when I tell you, I want to love this thing as the cool factor is off the charts. It may just take some tinkering. Thanks!

[Netduma Fraser]

Hey Omega, Iain is actually on PST time at the moment which is 3 hrs behind you. I've sent him a message to see if he is available for 7pm EST. If not then I can take a look instead.

[Netduma Iain]

Hi Omega,

 

Really appreciate your patience. And definitely very very eager to get to the bottom of this issue.

 

I can't do a 1 on 1 until 6pm PST today, are you available at 9pm EST? If not can make anytime tomorrow

[Omega]

Hi Omega,

 

Really appreciate your patience. And definitely very very eager to get to the bottom of this issue.

 

I can't do a 1 on 1 until 6pm PST today, are you available at 9pm EST? If not can make anytime tomorrow

Hi Iain,

 

9pm EST works for me.

 

Thanks!

[Netduma Iain]

Awesome - see you then!

[Netduma Iain]

I'm ready now and will be till our arranged 9pm EST. If you're available sooner please post in this thread

[Omega]

I'm ready now and will be till our arranged 9pm EST. If you're available sooner please post in this thread

Yes I'm ready

[Netduma Iain]

Hi I sent a private message. Could you please respond with team-viewer details to your PC so I can configure the router remotely? Thanks

[Omega]

Hi I sent a private message. Could you please respond with team-viewer details to your PC so I can configure the router remotely? Thanks

So, I gave it another go last night and a bit more today. As we discovered, the speeds were essentially the same between both routers. Though a small caveat is that my speed tests are significantly higher on console speed tests with the Asus. Not sure how much stock could be put into that though. However, when playing, something just feels off. For something more tangible, what I did notice when running the XR500 was that the playstation dashboard would lag quite severely and uncharacteristically. As an example, when clicking into notifications, it was like the whole system would seize up for 5 seconds or so before displaying the notifications. I replicated this about 5 times in a row. I switched back to the Asus, and that problem was gone. I'm honestly not sure what the problem is. It just seems like something is off.

 

Side note - Is there a way to disable qos on the downstream but still have it on the upstream? In other words, leave the downstream untouched, but apply qos to the upstream. The reason I'm asking is I'm unsure if leaving the anti-BB slider at 100% truly means that it is untouched. Thanks!

[Netduma Iain]

Ok cool - are you free right now. I can teamviewer in and help you out. Email me or DM if so

[Impulse]

On 1/14/2018 at 3:52 AM, Netduma Iain said:

Ok cool - are you free right now. I can teamviewer in and help you out. Email me or DM if so

Help me out 🙄 I've got the same issue but it's just the upload speeds that's capped at 10Mbps instead of the 40Mbps I should be getting. This is only on the PS4 btw. It happened ever since I switched from my Asus RT-AC5300 to the xr500.

[Netduma Fraser]

Hi Impulse you've got a topic open regarding this already and this is an old topic so I'll close it.