Jump to content

Welcome to Netduma Forum
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!
Photo

Sudden R1 Problems.


  • Please log in to reply
5 replies to this topic

#1
ChugNorris4678

ChugNorris4678

    Junior Member

  • Members
  • PipPip
  • 2 posts
I've had my R1 for about 9 months. Never had any issues with it, until a power outage a couple days ago. There were some funky connectivity issues, but eventually had everything working again. At least, until last night when my internet shut off entirely. I figured it was due to some maintenance from my ISP, but this morning I still couldn't access the internet. I had a tech come to my house today, replace my modem, and double check that it was working. I plugged my R1 back in, and now I can't even access the interface. My PC only shows an unidentified Network instead of 'Netduma R1' like it usually does. I'm not well versed in computers, so I'm pretty perplexed at what to do. Can anybody help me to troubleshoot my problem?

#2
ChugNorris4678

ChugNorris4678

    Junior Member

  • Members
  • PipPip
  • 2 posts
Well....nevermind. of course my luck would be that the second I post this, everything starts back up without a hitch.

#3
iAmMoDBoX

iAmMoDBoX

    argument-jedi-mindshitter

  • Moderators
  • 3,009 posts
  • Local time: 08:24 AM

I've seen power surges/outages fry ethernet ports and then have that same issue... Check all the ports and make sure they all work


Posted Image


Posted Image


#4
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 19,185 posts
  • Local time: 01:24 PM

Hey, welcome to the forum! Let us know if you experience the issues again


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#5
Nick251

Nick251

    Junior Member

  • Members
  • PipPip
  • 5 posts
  • Local time: 06:24 AM
  • LocationAlabama

I had the same issue for about 2 weeks now after a power outage. My internet goes in and out sometimes never comes back on, but I change my Netduma out for my old TP-Link today to see if Netduma R1 was the problem and it was.



#6
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 19,185 posts
  • Local time: 01:24 PM

I had the same issue for about 2 weeks now after a power outage. My internet goes in and out sometimes never comes back on, but I change my Netduma out for my old TP-Link today to see if Netduma R1 was the problem and it was.

 

Did you have a surge protector? Is this internet dropping wired or wireless?


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users