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Sudden R1 Problems.


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5 replies to this topic

#1
ChugNorris4678

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I've had my R1 for about 9 months. Never had any issues with it, until a power outage a couple days ago. There were some funky connectivity issues, but eventually had everything working again. At least, until last night when my internet shut off entirely. I figured it was due to some maintenance from my ISP, but this morning I still couldn't access the internet. I had a tech come to my house today, replace my modem, and double check that it was working. I plugged my R1 back in, and now I can't even access the interface. My PC only shows an unidentified Network instead of 'Netduma R1' like it usually does. I'm not well versed in computers, so I'm pretty perplexed at what to do. Can anybody help me to troubleshoot my problem?

#2
ChugNorris4678

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Well....nevermind. of course my luck would be that the second I post this, everything starts back up without a hitch.

#3
iAmMoDBoX

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I've seen power surges/outages fry ethernet ports and then have that same issue... Check all the ports and make sure they all work


If you would like a faster reply, please quote me.


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#4
Netduma Fraser

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Hey, welcome to the forum! Let us know if you experience the issues again


Technical support:
 
Optimal Settings Guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc. 
Knowledge Base - All of our guides/suggestions on the Netduma router. Anything you want to know is likely answered here. 
Current firmware version (1.03.6i) - If you are on anything below this, follow the instructions carefully to upgrade.
 
Any other issues please make a new topic on the forum. Please do not create multiple topics/PMs/Social Media posts. Keep it to one topic on the forum, it will be answered. Thank you.

 

Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official Support Times: 10am - 6pm GMT

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#5
Nick251

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I had the same issue for about 2 weeks now after a power outage. My internet goes in and out sometimes never comes back on, but I change my Netduma out for my old TP-Link today to see if Netduma R1 was the problem and it was.



#6
Netduma Fraser

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I had the same issue for about 2 weeks now after a power outage. My internet goes in and out sometimes never comes back on, but I change my Netduma out for my old TP-Link today to see if Netduma R1 was the problem and it was.

 

Did you have a surge protector? Is this internet dropping wired or wireless?


Technical support:
 
Optimal Settings Guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc. 
Knowledge Base - All of our guides/suggestions on the Netduma router. Anything you want to know is likely answered here. 
Current firmware version (1.03.6i) - If you are on anything below this, follow the instructions carefully to upgrade.
 
Any other issues please make a new topic on the forum. Please do not create multiple topics/PMs/Social Media posts. Keep it to one topic on the forum, it will be answered. Thank you.

 

Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official Support Times: 10am - 6pm GMT

World Clock




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