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No me funciona el router


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9 replies to this topic

#1
Jordi Bodro

Jordi Bodro

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Buenas compre el router hace 3 meses, desde el primer día me daban errores como que me iba todo en general muy lento ( no podía ver directos, ponia a descargar un juego y me tardaba 1 dia entero ( si desconectaba el router me tardaba 4 h ) y muchos mas fallos. Y hace 2 dias dejo de funcionar puedo hacer algo¿?



#2
titofuenla

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buenas!

 

En que version tienes el router? 

 

Configuraste la duma con tus velocidades de descarga y subida?

 

tienes puesto en preventivo? o en reactivo?

 

y por ultimo con que compañia y que velocidades tienes contratadas?

 

mañana cuando salga de trabajar si me as respondido a las preguntas te intento ayudar a configurar todo correctamente.

 

Un saludo!


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#3
Netduma Fraser

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Parece que no estás configurado correctamente para tus velocidades, sigue:
  • Introduzca sus velocidades, no permita la configuración automática.
  • Algoritmo preventivo si por debajo de ~ 60mbps de otro modo algoritmo reactivo
  • 100% anti-inundación
  • Comparta el exceso en
  • Restablecer la priorización del dispositivo y aplicarlo
  • IPv6 inhabilitado en WAN, LAN y misc.
  • Procesamiento de paquetes profundos inhabilitado en misc
  • Activar el modo Turbo si sobre ~ 120mbps
  • Habilitar el modo Super Turbo si sobre ~ 300 / 500mbps
  • Asegúrese de que todos los dispositivos están conectados a la R1 a través de Ethernet o wifi (si wifi asegúrese de que no se conectan automáticamente a su hub de ISP)
  • Realice una prueba de velocidad con cable desde su PC (es posible que no obtenga velocidades completas a través de WiFi)
¿Qué quiere decir con que no está funcionando, necesita ser más específico.
 
--
 
Sounds like you're not setup correctly for your speeds, follow:
  • Input your speeds, don't allow auto setup.
  • Preemptive algorithm if below ~60mbps otherwise reactive algorithm
  • 100% anti-flood
  • Share excess on
  • Reset device prioritisation and apply
  • IPv6 disabled in WAN, LAN & misc.
  • Deep packet processing disabled in misc
  • Enable Turbo mode if over ~120mbps
  • Enable Super Turbo mode if over ~300/500mbps
  • Ensure all devices are connected to the R1 via ethernet or wifi (if wifi make sure they don't automatically connect to your ISP hub)
  • Do a wired speed test from your PC (you may not get full speeds through WiFi)
What do you mean by it's not working, you need to be more specific.

Technical support:

 

Optimal Settings Guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc. 

FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.

Knowledge Base - Main link to the Knowledge Base, for everything else please search here or on the forum. 

Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord

 


#4
Jordi Bodro

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Que no funciona para nada no se encienden las luces, no da el pitido cuando lo conectas. No sirve para nada no me lo detecta, como si no tuviera nada 



#5
Netduma Fraser

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¿Está utilizando el adaptador de corriente proporcionado por nosotros? Si es así, ¿tiene un adaptador de repuesto con el mismo voltaje que puede probar con el enrutador para ver si su enrutador o adaptador está roto?

 

Are you using the power adapter provided by us? If so do you have a spare adapter with the same voltage that you can try with the router to see if its the router or adapter thats broken?


Technical support:

 

Optimal Settings Guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc. 

FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.

Knowledge Base - Main link to the Knowledge Base, for everything else please search here or on the forum. 

Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord

 


#6
titofuenla

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prueba lo que dice fraser, seguramente se te haya fundido el adaptedor de corriente, asegurate cuando pruebes otro o lo compres que tiene el mismo amperaje y el mismo voltaje para no freir el netduma.

 

Un saludo y espero te funcione el consejo de frases.


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#7
Jordi Bodro

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Lo acabo de probar y sigue sin funcionar, Que hago



#8
Netduma Fraser

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Envíe un correo electrónico a [email protected] con su número de pedido y un enlace a esta página solicitando un reemplazo. Si está dentro de un año de compra, lo reemplazaremos.

 

Email [email protected] with your order number and a link to this page asking for a replacement. If you are within a year of purchasing we'll replace it.


Technical support:

 

Optimal Settings Guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc. 

FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.

Knowledge Base - Main link to the Knowledge Base, for everything else please search here or on the forum. 

Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord

 


#9
Jordi Bodro

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tengo que escribir en ingles o en español?



#10
Netduma Fraser

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No importa, lo traduciremos si está en español.


Technical support:

 

Optimal Settings Guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc. 

FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.

Knowledge Base - Main link to the Knowledge Base, for everything else please search here or on the forum. 

Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.

 

Any other issues please make a new thread on the forum, thank you  :)

 

Twitter - Facebook - YouTube - Twitch - Instagram - Steam Group - Discord

 





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