LovedJames Posted August 21, 2017 Share Posted August 21, 2017 Hello Guys I'm on the current version I have been using the Netduma for less then a week and. It seems like when it works it's doing a great job. But after a few days. It drops the wifi even thou my the ISP modem is providing internet. For exsample I will be connected to the Netduma but no internet is being routed. It happened last week I thought it was a fluke at first but it has happened more then once. It looks like I received a defected model. How can we exchange this model as quickly as possible. Thank you for all your hard work. Hello is there someone from the company that I may speak too. I need to resolve this today. I have to go on a work trip later. So if I have to ship back the Netduma before work I will need to you guys to check my Netduma ASAP. Thank you Also the first thing I noticed when I first connected it was that wifi light did not turn on. Even thou it's broadcasting and my devices are connected. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 21, 2017 Administrators Share Posted August 21, 2017 Hey, welcome to the forum! Please follow this guide: http://support.netduma.com/en/support/solutions/articles/16000022405-why-does-the-netduma-wifi-keep-dropping-out-and let us know if it resolves your issue. The WiFi light will not appear at all - that is normal. Link to comment Share on other sites More sharing options...
LovedJames Posted August 21, 2017 Author Share Posted August 21, 2017 Thank you for your replay Mr Fraser None of these threads have resolved my issue, I have been tackling this all weekend whats the next step Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 21, 2017 Administrators Share Posted August 21, 2017 What dates/times would you be available for a 1 on 1? If a replacement is needed we would collect it so you don't need to worry about it before going to work Link to comment Share on other sites More sharing options...
LovedJames Posted August 21, 2017 Author Share Posted August 21, 2017 i'm available now sir. I report for Duty at 1515, so if we can tackle it now, I would appreciate it. Link to comment Share on other sites More sharing options...
LovedJames Posted August 21, 2017 Author Share Posted August 21, 2017 hello? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 21, 2017 Administrators Share Posted August 21, 2017 I don't usually do it immediately but PM me your Teamviewer details and I'll take a look Link to comment Share on other sites More sharing options...
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