Ktrachok1ll3r Posted July 10, 2017 Share Posted July 10, 2017 I came home from work yesterday to find that my R1 is completely off and not working.I tried to swap out the power cable for a different outlets and is not working need help?? How can i do to return the router because i just have 7 more days and is not working thank you. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 10, 2017 Netduma Staff Share Posted July 10, 2017 I came home from work yesterday to find that my R1 is completely off and not working.I tried to swap out the power cable for a different outlets and is not working need help?? How can i do to return the router because i just have 7 more days and is not working thank you. If you're within your 14 days please send a message to [email protected] stating you would like a refund and include a link to this forum thread. You can read our terms here: https://netduma.com/terms/ Don't ever switch out the power adapter, since different adapters have different voltages and can burn out the Netduma. When you plug it in using the original power adapter we provided, do any lights come on? Ktrachok1ll3r 1 Link to comment Share on other sites More sharing options...
Ktrachok1ll3r Posted July 10, 2017 Author Share Posted July 10, 2017 no nothing still not working Link to comment Share on other sites More sharing options...
Ktrachok1ll3r Posted July 10, 2017 Author Share Posted July 10, 2017 I try again and is working now it turn on the ligths are blinking now Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 11, 2017 Netduma Staff Share Posted July 11, 2017 I try again and is working now it turn on the ligths are blinking now So if you follow the provided quick start guide, can you get Internet access and get onto the Netduma interface? That's great to hear the lights are on. Ktrachok1ll3r 1 Link to comment Share on other sites More sharing options...
Ktrachok1ll3r Posted July 16, 2017 Author Share Posted July 16, 2017 Yeah lights are flashing I plug the internet cable and don't give me internet is just flashing need help Link to comment Share on other sites More sharing options...
Ktrachok1ll3r Posted July 16, 2017 Author Share Posted July 16, 2017 No i can't is just flashing I don't get any internet not cable or wifi Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 17, 2017 Netduma Staff Share Posted July 17, 2017 So wired to a PC, do you see the Netduma R1 in your network settings anywhere? If you do not see Netduma R1 when looking at all the local networks, can you see one called Mikrotik? Can you access the Netduma interface? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 18, 2017 Netduma Staff Share Posted July 18, 2017 No i can't is just flashing I don't get any internet not cable or wifi Can you access the Netduma Interface by typing 192.168.88.1 (or http://R1)into the URL bar? Link to comment Share on other sites More sharing options...
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