We're rethinking the timeline now so when we have a clearer picture of the plan going forward we should be able to update you.
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Posted 31 May 2017 - 04:45 PM
- billcline likes this
Official R1 Support Times: 10am - 6pm BSTWorld Clock
Official DumaOS/XR500 Support Times: 12pm - 2am BST
If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/
Posted 31 May 2017 - 10:03 PM
Posted 31 May 2017 - 11:15 PM
Pretty sure everyone has 'got it' by now, it's been done to death.
Well, he didn't understand.
Posted 04 June 2017 - 02:23 AM
Posted 04 June 2017 - 05:01 PM
Super Turbo Mode
Fios G1100 Gateway > Netduma R1 > LAN devices TV = LG OLED55C7P 55" AVR = Yamaha RX-A3070
> Asus RT-AC87U (wifi)
> LAN Devices
Posted 04 June 2017 - 06:02 PM
It'll be ready when its ready ffs. Its free, what more do peoples want?
You lot would be bitching like hell if they released it with problems or worse still bricked the router!
If ya Duma is working just fine as it is right now, then whats the problem?
I'm more than happy to wait
Posted 05 June 2017 - 09:14 PM
Posted 06 June 2017 - 01:46 AM
Posted 06 June 2017 - 01:46 AM
Posted 07 June 2017 - 01:28 AM
Posted 10 June 2017 - 01:49 AM
You don't get it.
It is the broken timelines that made people upset. Then the few teaser screenshots that weren't that much different. Then more delays. Then nothing.
My phone does everything I need it to do because I rooted it and made it the way I wanted. The manufacturers of technology rarely have installed everything that the end user wanys and that is ok. It's when you promise something and not deliver it is when the end users vocalize their frustrations. These frustrations lead to a virus of people spreading their discontent and rumors start flying. Without someone quelling the rumors and giving any kind of explanations, it multiplies.
Eventually, the marketplace will produce a competing product and competition breeds inovation. So it's either the company step up and deliver or the money goes elsewhere. That's capitalism.
Trust me I get it. I rooted my phones too but we are not hacking the router, we are waiting for an update so just relax and wait.
Netduma is king and there will be no others.
Posted 11 June 2017 - 05:20 PM
They're working as fast and as hard as they can to get the new OS out to the masses.It's not as simple as some people think it is, yes the release is behind but they did find bugs and fixing those take time to sort out, just like everything else.
The current OS runs fine for MOST of us,and we all want the new toys and features that are on the new OS (myself included) and can't wait to check out the new firmware that Iain and the team have been working so hard on.But we all also want a version that isn't gonna brick our router and make it unusable.
I'm not a developer but I know the stuff their doing is extremely complex and time consuming but again there're going as fast as they can.Trust me I know these guys and it bothers them that they're late on a deadline and people aren't happy about it.
But they are also man enough to not compromise their values to release a product that isn't ready for release...and that my friends is called CHARACTER something that is sorely missing in the world today.
frustrated I just got a new NETDUMA, and I can't connect, how do I get the password for the Wi-Fi
Posted 24 August 2017 - 07:00 PM
Posted 25 August 2017 - 09:49 AM
Posted 25 August 2017 - 12:05 PM
All the people complaining, have the right to do so.
Updates is a major feature in this product and possibly a good reason for someone to purchase. Announcements should be made with caution.
Really? Cause when I buy something I don't say to myself "boy I really hope it doesn't work and the manufacturer puts out an update to make it work for free." I buy something and I expect it to work out of the box, and guess what? The Netduma does work, and does everything it says it will do out of the box.
The people complaining about not getting an update either:
1) Have their modem or router setup in such a fashion that it cannot simply do what it was meant to do.
Some examples are...
2) Suck at whatever game they're playing and think a router is gonna make them better.
3) Are as dumb as a rock, and probably shouldn't own any electronics anyway.
4) Are 12 years old, and only bought the router cause some paid youtuber told them to with their super duper 5% off discount code while drinking some GFUEL and eating hot pockets.
This exact problem is one that happened in the early days of jailbreaking on iOS devices. Some devs made the mistake of saying a jailbreak would be released on X date. When that day passed, the users flipped out... But in the end, all the idiots who think they somehow are entitled to getting their phones jailbroken for FREE pushed every good dev out of the jailbreak community and now it's to a point where nobody wants to even bother. Now they rather keep the exploits to themselves and sell them to Apple for money.
These are all my opinions. None of what I said is representing Netduma in any way. These are personal experiences I have had on these forums for over 2 years helping people and talking with people almost daily.
Posted 25 August 2017 - 09:18 PM
I don't think this one came to pass.
Posted 26 August 2017 - 07:42 PM
I do believe customers have the right and should voice their frustration with the delays in the Duma OS. People say it’s free and customers should not be complaining. It does not matter if it is free or not, there are present bugs that need to be addressed and some paying customers are even waiting for the Duma OS to come out to even use the R1. Don’t try to argue that the user must have something set up wrong and that’s why they are having issues with the R1. The simple fact these same users are able to use another brand of router with no issues but they want the Geo filter feature, etc so they would prefer to use the R1.
I mean if I use 5 other products with no issues but this one product has a feature that I want to use has an issue, statistics tell me that there is probably an issue with that one product.
To name a couple:
1. IPV6 does not work with CC.
2. Can’t use WIFI calling and send/receive pictures.
If Netduma was releasing bug fixes for the present firmware then I would agree with the “Duma OS is free” argument. However the Duma OS is supposed to address any present bug issues.
It is pretty ridiculous that couple of the forums members even referred to the people who are moaning as “idiots” or “dumb”. That is unacceptable in my opinion.
So everyone who is okay with the constant delays can stay out of this thread and just let other customers voice their concern or complaints so actual Netduma Representatives can address them in a professional manner. Unless people are being disrespectful let them vent and let their voice be heard. Mods can correct the users if they are being disrespectful to the Netduma team accordingly.
By the way, representatives = Actual employees who are getting paid by Netduma.
Luckily for me the R1 is working so at this point I am not even expecting the Duma OS to come out any time soon. However if I was having major issues with the R1 I would be pretty pissed.
At the end of the day when people in my clans or real life ask about the R1 I tell them it works and it is a good router but I also let them know about the delay in the Duma OS, no recent FW fixes and how Netduma is handling it.
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