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Connection dropping - ssid connectable but duma not


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So I've been through 2 netdumas now the last one just died, this one is having issues and i only got it this last winter:

 

Every now and again I'll remain connected to the netduma, full bars of connectivity, can connect with the ssid but its a limited connection and I can't even access the netduma interface, it just instantly comes up with a connection error, this is the same for all devices in the house and i have to restart the router and wait for it to go back which sometimes it doesnt for surplus of an hour.

 

It is connected through a bt hub but thats all configured right (wifi turned off and dmz etc) and i have tried all obvious things (factory reset, channel frequency, move devices away from the router etc)

 

any help or failing that what is the warranty length and can I get one please

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  • Netduma Staff

So I've been through 2 netdumas now the last one just died, this one is having issues and i only got it this last winter:

 

Every now and again I'll remain connected to the netduma, full bars of connectivity, can connect with the ssid but its a limited connection and I can't even access the netduma interface, it just instantly comes up with a connection error, this is the same for all devices in the house and i have to restart the router and wait for it to go back which sometimes it doesnt for surplus of an hour.

 

It is connected through a bt hub but thats all configured right (wifi turned off and dmz etc) and i have tried all obvious things (factory reset, channel frequency, move devices away from the router etc)

 

any help or failing that what is the warranty length and can I get one please

 

Hey, welcome to the forum!

 

I'd highly recommend taking a look at the first guide "abc123" linked above; that guide will likely contain the solution to your issue. Not being able to access the interface is usually a relatively easy fix. Thanks for letting us know what you've already tried out.

 

You can take a look at our terms here: https://netduma.com/terms/

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