KYZA-SOZAY82 Posted April 17, 2017 Share Posted April 17, 2017 My Internet diognosis has stopped working but it was a few weeks ago. Every time i try to use it it just starts but never finishes, even if i leave it on for 3 hours. Its doing my head in, please help Link to comment Share on other sites More sharing options...
BENORMOUS Posted April 17, 2017 Share Posted April 17, 2017 Have you tried a reboot of the router from the miscellaneous settings page?if that doesn't work unplug the netduma and leave for 5 mins then try again Link to comment Share on other sites More sharing options...
BENORMOUS Posted April 17, 2017 Share Posted April 17, 2017 It once happened to me but after a reboot it worked again Link to comment Share on other sites More sharing options...
maazsk97 Posted April 17, 2017 Share Posted April 17, 2017 Open up cmd and type ping 8.8.8.8 -n 20 The netduma internet diagnosis uses the same server for testing connection. Link to comment Share on other sites More sharing options...
ALEX trevino Posted April 17, 2017 Share Posted April 17, 2017 reboot of the router ;;;. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18, 2017 Administrators Share Posted April 18, 2017 Are you connected via WiFi when doing the test? If so then it is possible that you automatically connected to your hub WiFi for example and the test would appear to carry on infinitely. So make sure to do the test wired from your PC with the WiFi on your PC turned off, use the Chrome browser as well when you do this. Does that resolve your issue? ColonicBoom 1 Link to comment Share on other sites More sharing options...
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