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Packet loss but not the Netduma


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Okay, so i wanted to test out a netgear night hawk r7000 since i found a used one for cheap online. Anyway running Ping plotter i get packet loss on almost every hop pretty much every time i run it. However, when using the duma, i don't see that much packet loss.

What worries me is that i really wanted the r7000 to be used as an wireless access point which how it is configured now.

Firm ware was the latest and i even flashed it with a 3rd party firmware, xvortex. Line quality and ping test on dslreports look great.

I don't want to have my wireless clients dropping packets so should I be worried?

Netduma is my main router now.

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Whats the Mfr and model of the ISP Modem?

What Speeds do you pay for UP and Down?

 

Was the test done on wireless or wired connections? LAN wired is preferred and recommend for any kind of speed or ping tests as wireless can cause inaccurate results.

 

Disable any QoS or congestion or filter controls on both routers.

 

Also do speed and ping tests directly LAN wired to the ISP Modem for best results. Routers can cause some issues.

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All tests were wired. I'm really just concerned this r7000 is bad and that's why the guy was selling it. All things being the same, Netduma really has very little packet loss while the r7000 would see packet loss in a few seconds.

I bought it for better wireless range used as an AP but now I'm concerned I'll have issues with my wireless devices.

Not sure is its a bug with the r7000 hardware of not. Thanks

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There FW updates for the r7000? Might do a factory reset, manually re-load FW, factory reset and test again.

 

What wireless modes and channels are you using? Any near by wireless neighbors?

Test with the wireless radios turned off.

 

Might check with the NG forum for help and info. This is is better helped there I presume.

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Okay, so i wanted to test out a netgear night hawk r7000 since i found a used one for cheap online. Anyway running Ping plotter i get packet loss on almost every hop pretty much every time i run it. However, when using the duma, i don't see that much packet loss.

What worries me is that i really wanted the r7000 to be used as an wireless access point which how it is configured now.

Firm ware was the latest and i even flashed it with a 3rd party firmware, xvortex. Line quality and ping test on dslreports look great.

I don't want to have my wireless clients dropping packets so should I be worried?

Netduma is my main router now.

 

Probably a bad router... but to be fair, for normal websites and things like that a little packet loss will go unnoticed. It's when gaming that packet loss becomes a problem. My ISP said 4% packet loss is okay to them.

 

If the price was right and you need the wireless performance then I'd keep it unless you were noticing a huge problem on your wireless devices.

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Probably a bad router... but to be fair, for normal websites and things like that a little packet loss will go unnoticed. It's when gaming that packet loss becomes a problem. My ISP said 4% packet loss is okay to them.

 

If the price was right and you need the wireless performance then I'd keep it unless you were noticing a huge problem on your wireless devices.

Yeah what's odd is if i run the ping test on dslreport here https://www.dslreports.com/tools/pingtest

I Get A to A+ ratings with the r7000. I'm not 100% sure i can trust ping plotter or my pc. Anyway paid $50 for it and wireless is working great so far.

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Yeah what's odd is if i run the ping test on dslreport here https://www.dslreports.com/tools/pingtest

I Get A to A+ ratings with the r7000. I'm not 100% due i can trust ping plotter or my pc. Anyway paid $50 for it and wireless is working great so far.

 

I find dslreports to be a little wonky at times. Even smoke ping is picking up huge ping spikes and packet loss but on my end I don't see any of it. I think their servers are a little shitty

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  • 5 weeks later...

Just wanted to give an update (solution) to my thread.  My upstream model levels would usually be any where from 35db to 39db depending on the time of the day which is below the low end of the ideal range it should be.  My ISP is Cox so I contacted two different Cox reps and both of them stated "my modem levels look good".  However everything I read online states the upstream levels for Docsis 3.0 modems should be at least 40dB, with 42-45dB being the "sweet spot".  From past experiences and knowing my home is only 3 years old I figured my cable runs are in good condition.  Plus, I am pretty sure if I pressed the packet loss issue and got a Cox tech to come over all they would do is install a Return step attenuator (RTA) which only effects the upstream levels, like this one here: https://www.arcomdigital.com/filters-return-step-attenuators/  

 

So I had one lying around the house from my previous residence which was a 9dB one that put my upstream model levels to 45-48dB, later I got my hands on a 6dB one so I am in the sweet spot now.

Anyway ever since installing this RTA I have 0 to maybe one 1% packet loss but on hops way down the chain.  However, usually there is 0 packet loss, just the other night I ran ping plotter for 2 hours straight and 0 packet loss.  Before installing this RTA I would get packet loss in a couple of minutes and if I left it running for more than 30 minutes I would have almost 100% packet loss on every hop.  At that time I thought it was just my cheap PC but I guess not!!!

 

This RTA is pretty much a switch! meaning if I remove it, I will see packet loss and if I re-install it, packet loss is gone.

 

Moral of the story: Don't ever believe your ISP! All they care about is if you are getting the bandwidth you paid for and NOT the quality of the connection. Some probably don't even care about this!

 

Bonus fix:  My son would get booted from Destiny 1-2 times a night before this and now since installing the RTA, no more boots!!!

 

Also the R7000 even when I had packet loss has been working great so I have just been using it as an AP.  Glad I did not sell it!  

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