nsession Posted March 24, 2017 Share Posted March 24, 2017 Hi: My NetDuma cannot connect to the internet (wifi or hardwired). When I tested a Netgear Nighthawk X4S it was able to connect to the internet both wifi and hardwired. I have been in contact with someone from NetDuma via email, but I figured I would use the forum. While connected via Ethernet, I am able to connect to the Netduma interface. WAN settings currently are: WAN MAC Address - Disabled WAN VLAN - Disabled IPv6 - Enabled MTU - Enabled PPPoE - Disabled WAN IP - Disabled Any help would be greatly appreciated !!! Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted March 24, 2017 Share Posted March 24, 2017 Hi: My NetDuma cannot connect to the internet (wifi or hardwired). When I tested a Netgear Nighthawk X4S it was able to connect to the internet both wifi and hardwired. I have been in contact with someone from NetDuma via email, but I figured I would use the forum. While connected via Ethernet, I am able to connect to the Netduma interface. WAN settings currently are: WAN MAC Address - Disabled WAN VLAN - Disabled IPv6 - Enabled MTU - Enabled PPPoE - Disabled WAN IP - Disabled Any help would be greatly appreciated !!! Restart your modem AFTER the netduma is plugged into it. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted March 24, 2017 Netduma Staff Share Posted March 24, 2017 Hi: My NetDuma cannot connect to the internet (wifi or hardwired). When I tested a Netgear Nighthawk X4S it was able to connect to the internet both wifi and hardwired. I have been in contact with someone from NetDuma via email, but I figured I would use the forum. While connected via Ethernet, I am able to connect to the Netduma interface. WAN settings currently are: WAN MAC Address - Disabled WAN VLAN - Disabled IPv6 - Enabled MTU - Enabled PPPoE - Disabled WAN IP - Disabled Any help would be greatly appreciated !!! Hey, welcome to the forum! First off could you tell us your setup? If it's Modem -> Netduma -> All Devices, do you know if you require PPPoE? Is your Modem an ONT? If you follow the setup guide, connecting the Netduma port 1 to port 1 of your Modem, and connecting the Netduma wired to a PC, can you access the interface or the Internet? Is your Modem in Modem Mode (or the WiFi is disabled on it)? Link to comment Share on other sites More sharing options...
nsession Posted March 26, 2017 Author Share Posted March 26, 2017 I did attempt to restart my modem after the Netduma was plugged in. That did not work either. Link to comment Share on other sites More sharing options...
nsession Posted March 26, 2017 Author Share Posted March 26, 2017 Yes. My setup is Modem -> Netduma -> All devices. I do not need PPPoE connection. My modem doesn't support that regardless. How can I tell if my Modem is an ONT ? Yes, if I connect Netduma port 1 to port 1 of modem, and connect the Netduma wired to a PC i can access the interface to the internet. Yes, the wifi is disabled on my Modem. Link to comment Share on other sites More sharing options...
nsession Posted March 26, 2017 Author Share Posted March 26, 2017 Hey, welcome to the forum! First off could you tell us your setup? If it's Modem -> Netduma -> All Devices, do you know if you require PPPoE? Is your Modem an ONT? If you follow the setup guide, connecting the Netduma port 1 to port 1 of your Modem, and connecting the Netduma wired to a PC, can you access the interface or the Internet? Is your Modem in Modem Mode (or the WiFi is disabled on it)? Yes. My setup is Modem -> Netduma -> All devices. I do not need PPPoE connection. My modem doesn't support that regardless. How can I tell if my Modem is an ONT ? Yes, if I connect Netduma port 1 to port 1 of modem, and connect the Netduma wired to a PC i can access the interface to the internet. Yes, the wifi is disabled on my Modem. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted March 26, 2017 Netduma Staff Share Posted March 26, 2017 Yes. My setup is Modem -> Netduma -> All devices. I do not need PPPoE connection. My modem doesn't support that regardless. How can I tell if my Modem is an ONT ? Yes, if I connect Netduma port 1 to port 1 of modem, and connect the Netduma wired to a PC i can access the interface to the internet. Yes, the wifi is disabled on my Modem. On the device manager, is there a number after 'WAN IP'? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2017 Administrators Share Posted March 30, 2017 Hey nsession, any update on your issue? Link to comment Share on other sites More sharing options...
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