Hayzer Posted January 23, 2017 Share Posted January 23, 2017 Can anyone help me solve this Problem? When I run the Internet diagnosis test these are my results: Ping: Bad Jitter: Good Spikes: Exceptional Packet Loss: No Loss I'm kind of a dummy when it comes to this kind of stuff, I bought the netduma for a slight improvement in my online experience but it feels the same if not a bit worser than it was before and I felt like I just threw $200 away or maybe I just don't know how to configure it and it's kind of disappointing. If anyone could help me, I would provide all the information needed to help me in any way to solve this problem. Link to comment Share on other sites More sharing options...
II N3MES1S II Posted January 23, 2017 Share Posted January 23, 2017 You did not waste your money trust me, this device is a beast with the software Netduma put together. Get to know the router likes its your gaming console and you should get it running fine. I'm sure a staff member will be here shortly. Hayzer 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 23, 2017 Administrators Share Posted January 23, 2017 Hey, welcome to the forum! The internet diagnostics test can indicate and issue with your line or it could be the Google servers misbehaving as they sometimes do. I would recommend using a program called PingPlotter to test your line to see if it is an issue. We guarantee the best connection possible when setup correctly. Please provide us with the screenshots asked for here and we'll be better able to optimise your settings: http://support.netduma.com/support/solutions/articles/16000022425-lag-support-instructions-to-post-on-the-forum- Link to comment Share on other sites More sharing options...
Hayzer Posted January 24, 2017 Author Share Posted January 24, 2017 Hi! Right... So I installed ping plotter but have no idea what I'm looking at. Also that 192.168.1.1 link to access the Interface doesn't work for me. Appreciate the response! Link to comment Share on other sites More sharing options...
BENORMOUS Posted January 24, 2017 Share Posted January 24, 2017 Hi! Right... So I installed ping plotter but have no idea what I'm looking at. Also that 192.168.1.1 link to access the Interface doesn't work for me. Appreciate the response! You are wanting to access to the duma interface?if so it's 192.168.88.1 you need to enter Hayzer 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2017 Administrators Share Posted January 24, 2017 Hi! Right... So I installed ping plotter but have no idea what I'm looking at. Also that 192.168.1.1 link to access the Interface doesn't work for me. Appreciate the response! Sorry I provided the wrong link, I meant provide the screenshots from this guide please: http://support.netduma.com/support/solutions/articles/16000022425-lag-support-instructions-to-post-on-the-forum- This should help you get started with ping plotter: https://www.pingplotter.com/gsg/ fuzzy clam 1 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted January 25, 2017 Netduma Staff Share Posted January 25, 2017 Hi! Right... So I installed ping plotter but have no idea what I'm looking at. Also that 192.168.1.1 link to access the Interface doesn't work for me. Appreciate the response! Hey, just wanted to see how you're getting on with Pingplotter? Also, here's some settings you could try out: - 1000km Distance - 0 Ping Assist - Strict Mode On - 70% anti-flood - Put your device in Hyper Traffic (in Congestion Control) - Share excess enabled - Reset device prioritisation & apply - Disable deep packet in misc - Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds. Alternatively, if you want to connect to decent games even when they're a bit further away, set the Ping Assist to 50ms and turn strict mode off. Let us know how you get on Hayzer 1 Link to comment Share on other sites More sharing options...
Hayzer Posted January 26, 2017 Author Share Posted January 26, 2017 Sorry I provided the wrong link, I meant provide the screenshots from this guide please: http://support.netduma.com/support/solutions/articles/16000022425-lag-support-instructions-to-post-on-the-forum- This should help you get started with ping plotter: https://www.pingplotter.com/gsg/ Okay here are the screenshots: Ping: Bad Jitter: Good Spikes: Exceptional Packet Loss: No Loss - Show Details: 2 Screenshots 1. https://gyazo.com/4bffd8357061e131881d4f456df986e0 and https://gyazo.com/dbc26c109120c1582c83b954d87b9341 Top of Geo-Filter: 1 Screenshot: 1. https://gyazo.com/0ec5bf51c178b319ec4ef7e9aad9cefd Geo-Filter Map while in a COD Lobby matched with one player: 2 Screenshots (I live in Puerto Rico but I wasn't finding any matches so I moved it up to the United States until I could find atleast a Player to take the screenshot) 1.https://gyazo.com/572310cf7a7e116842fe379a1ca77414 and https://gyazo.com/5d46fddfe624f239c2982f80dc162baa Screenshot of A Typical Ping Graph while playing 2 COD matches using pingplotter: 1. https://gyazo.com/305b8a5ee9477551255a39f446a888c0 Paid for Upload and Download Bandwith: 60 Download 6 Upload Bandwith I normally play NBA2K17 alot but I couldn't find a match so I hopped on COD and expanded my radius a bit so I could find a match and play a few games for the Pingplotter results. My main issue with this whole thing is, I don't really lag, I just have a problem with the latency and slight delay as in controller response etc.. And I think having a Bad Ping in my Internet Diagnosis is what's messing me up or I dont know... but I hope you guys can help me out based on the Screenshots I provided. If theres anything else I need to show you guys, please let me know. Thanks! Link to comment Share on other sites More sharing options...
Zennon Posted January 26, 2017 Share Posted January 26, 2017 Use ping plotter but ping a closer IP address. Google that Netduma use and PingPlotter.com are quite some distance from you. Search for something closer, have a look Here fuzzy clam 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 27, 2017 Administrators Share Posted January 27, 2017 If you do the above that will give us a better idea of your base ping. In terms of Geo-filter, you're blocking out a lot of games there. I would recommend having your radius setup something like this: Link to comment Share on other sites More sharing options...
Hayzer Posted January 27, 2017 Author Share Posted January 27, 2017 Use ping plotter but ping a closer IP address. Google that Netduma use and PingPlotter.com are quite some distance from you. Search for something closer, have a look Here Link to comment Share on other sites More sharing options...
Hayzer Posted January 27, 2017 Author Share Posted January 27, 2017 How do I ping a closer IP Address? Sorry this is all new to me. Link to comment Share on other sites More sharing options...
Zennon Posted January 27, 2017 Share Posted January 27, 2017 You can use pingplotter software or on a windows machine... Start > run > cmd > type...... ping twitter.com -n 25 fuzzy clam and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
Hayzer Posted February 1, 2017 Author Share Posted February 1, 2017 Use ping plotter but ping a closer IP address. Google that Netduma use and PingPlotter.com are quite some distance from you. Search for something closer, have a look Here https://gyazo.com/209ef6f83c1001a0b5434338aab2bb7b https://gyazo.com/9c0d5f6b58e38a108c004fb0b5610cd6 Im guessing that's pretty bad Link to comment Share on other sites More sharing options...
Zennon Posted February 1, 2017 Share Posted February 1, 2017 https://gyazo.com/209ef6f83c1001a0b5434338aab2bb7b https://gyazo.com/9c0d5f6b58e38a108c004fb0b5610cd6 Im guessing that's pretty bad Try a new Ethernet cable from your ISP modem/router to the Netduma and retest. Also run a test directly from the ISP modem/router please. Netduma Fraser and fuzzy clam 2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 1, 2017 Administrators Share Posted February 1, 2017 Wow that's mental, yes please try Zennon's suggestion and let us know. Hayzer 1 Link to comment Share on other sites More sharing options...
Hayzer Posted June 18, 2017 Author Share Posted June 18, 2017 Okay so 3 months later the ping is still an issue, but it's different now for some reason. Back in February I had a problem with my ping being Bad, now during the day time hours my ping registers as "Ok" I can play but the delay I get (I play NBA 2k17 and gameplay evolves around timing your shot with a shot meter and that's where the ping and all that come in to play along with all aspects of the game) I can feel it being a bit delayed but I'm used to it but I feel like I'm playing on an ice rink not having control completely of the whole game since it's all I can deal with given my current situation. But for some reason around 5am or really late at night my ping registers as "Good" and I can tell there's a big difference in timing my shot and overall game plays feels so much smoother I actually miss my shots sometimes because of how I am so used to playing during the day. Is there any reason for it to change like that? How do I keep it on a "Good" ping all 24 hours? I apologize in advance for my recent comments and hope you guys could help me. Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 18, 2017 Administrators Share Posted June 18, 2017 Okay if that is the case then it definitely sounds like an issue caused when it's peak time. It's likely the ISP oversubscribed in your area so you get the best experience when not many people in your area are online. Also the Internet Diagnostics test just pings google which can misbehave sometimes so would definitely try a ping plotter test as well over different times of the day Zennon and fuzzy clam 2 Link to comment Share on other sites More sharing options...
fuzzy clam Posted June 19, 2017 Share Posted June 19, 2017 As said above, your ISP probably oversold (they go door to door now) when they have new service to a neighborhood.And if you have cable that makes it even worse. I would run PP at peak times and then again at like 2 in the morning on a quiet network and then run it on a busy network and see if the results vary, if they do they your one step closer to identifying your problem and then you can take the next step in hopefully getting it fixed. Link to comment Share on other sites More sharing options...
Hayzer Posted June 20, 2017 Author Share Posted June 20, 2017 Would you recommend switching ISPs then? I'm leaning towards that right now and we do have cable installed but we don't even use it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 20, 2017 Administrators Share Posted June 20, 2017 Would you recommend switching ISPs then? I'm leaning towards that right now and we do have cable installed but we don't even use it. I'd do Ping Plotter first before going down that route fuzzy clam 1 Link to comment Share on other sites More sharing options...
fuzzy clam Posted June 20, 2017 Share Posted June 20, 2017 Would you recommend switching ISPs then? I'm leaning towards that right now and we do have cable installed but we don't even use it. Like Fraser said I would check out your set up and everything else possible on your end before you switch ISP's. If you run PP and the results are bad and your graph looks like a heart monitor of someone going into cardiac arrest and you have tested it as suggested in the other posts, then it might be something to think about. But until you run the proper tests,I wouldn't as it might be something that's a somewhat easy fix. Hayzer, Alex49H and Netduma Fraser 3 Link to comment Share on other sites More sharing options...
Hayzer Posted June 21, 2017 Author Share Posted June 21, 2017 Internet Diagnosis: https://gyazo.com/d057681e96ba64f775b46441cb45d525 Ping Details: https://gyazo.com/16c2996d8e1d06f91807d1974610b267 & https://gyazo.com/e1ea639222d1c7cc16a8d45d85080cf2 (Test at peak times 7:00PM) will do another later at night Top of Host Filtering Page: https://gyazo.com/244a5f19230f6aea977d761e20aef25a Geo-Filter and Geo-Filter in game: https://gyazo.com/ac4f2badddb34c7056ca11790cd1d487 https://gyazo.com/923cfba6f16c8937d4f21cea24733812 (This was my map while in a Ground War game in Cod4, various several lobbies) I dont know why nothing was popping up. Typical Ping Graph while playing a couple games: https://gyazo.com/f037ff2a7b8195bdf3114d974866cd4b Paid for Download and Upload Bandwidth: 60 - 6 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 22, 2017 Administrators Share Posted June 22, 2017 Okay so your Ping (shown by google at least) fluctuates quite a bit and at it's peak is 45ms so this is very high. This means your game ping would probably be at least 55-65ms. Your Geo-filter settings are way too strict. I would raise your distance to around ~1000km and put your ping assist up to 65ms. Check this for why nothing is shown on the map: http://support.netduma.com/support/solutions/articles/16000022408-why-can-t-i-see-anything-on-the-geo-filter- On PingPlotter did you ping yourself? That's not an accurate test to determine if there is anything wrong with your line. You would need to ping a website/server address that is close to you or something like Twitter.com. Also even though you pinged yourself you got some big spikes so I would check your ethernet cables to make sure there's no issue there. Hayzer and fuzzy clam 2 Link to comment Share on other sites More sharing options...
Hayzer Posted June 24, 2017 Author Share Posted June 24, 2017 Geo Filter and Map: https://gyazo.com/6e92528009b81d737ea08e10ac7785ed . Took two, one of a 18 Player Ground War Game and one Regular 12 Player TDM in COD4 https://gyazo.com/da5ceb2210783a038ea54b71b27d351c TDM: https://gyazo.com/073f40706bb5dd86181ccc5724ce1bdf Typical Ping Graph: (Pinged twitter.com) https://gyazo.com/6a0898a4546209b1c658f6ad501a2780 Did the test at Peak time again, tried two days ago around 4-5am and it still was on ''Ok'' Ping. Link to comment Share on other sites More sharing options...
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