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Who do you have your broadband with ? (UK Guys)


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74 replies to this topic

#21
Vader

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Open a youtube video and play it then post results, this will put your network under stress.



#22
TurboBaron

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OK so here goes.  I left this running for several hours with a long YouTube video playing in the background.

 

http://imgur.com/Rjm1MFk


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#23
TurboBaron

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Well as a bit of an update I was talking to Virgin Media at the same time as posting in this thead.  One of their engineers got in touch and said there's an issue affecting network speeds at peak times in my area, and also that there was a problem with my Superhub 2 itself.  Apparently VM have noticed that after a certain age the Superhubs develop intermittent faults, and the logs for my connection were showing timeouts so they're sending me a Superhub 2 ac as a replacement.  They've offered to support me while I get it plumbed in which is pretty decent.  I'll keep you posted on how it goes, from the sound of things it would be worth me running some of the tests I've run again once I've got it all set up and working.


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#24
Zennon

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A new router can not stop ISP contention/congestion though, this is over selling, not enough bandwidth in place for the peak time rush.



#25
TurboBaron

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A new router can not stop ISP contention/congestion though, this is over selling, not enough bandwidth in place for the peak time rush.

 

Absolutely, but it'd be nice to not constantly have to keep resetting all my devices after the modem packs in.  For weeks now it's been dropping out and needing me to reset it so I was glad that he saw something wrong on his end.  I want to get an idea of what level of performance I get when all of my own devices are working - that should then help me to understand whether their network is poo or not.


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#26
Zennon

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Absolutely, but it'd be nice to not constantly have to keep resetting all my devices after the modem packs in.  For weeks now it's been dropping out and needing me to reset it so I was glad that he saw something wrong on his end.  I want to get an idea of what level of performance I get when all of my own devices are working - that should then help me to understand whether their network is poo or not.

Yeah that would be much better, I was just pointing it out encase they had blindsided you with the router being the issue :)



#27
TurboBaron

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Yeah that would be much better, I was just pointing it out encase they had blindsided you with the router being the issue :)

 

Ha ha of course, yeah I'm no network engineer but I know the kit itself won't make much difference if there are issues with VM's network itself  :ph34r:

 

My plan is to get this stage out of the way and see what my results are like, and if they're still rubbish then I'll be doing some complaining and getting some money off.  I'm buggered if I'm paying a premium for crap quality.  Beyond that if things are really naff then I might investigate swapping over to BT.


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#28
ColonicBoom

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Cool, glad they've owned up to a specific problem. Hopefully this will resolve some (if not all) of your probs.

 

 

Just wanted to comment on this, so I'm tacking it on here...

 

Open a youtube video and play it then post results, this will put your network under stress.

 

When testing the line itself, for 'ISP problems', you don't really want to be running anything else at all on your network.

You would be better to test while your home network is super-quiet - so nothing skews your results at all.


I like cats and cheese and CoD. Don't mix them up, it'll ruin your lunch and your Xbox. And your cat.

#29
TurboBaron

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Well guys, I swapped my superhub for a new one on Saturday just gone and since then I haven't had any issues with my network doing down (he said, tapping the side of his wooden chair).

 

I've just set ping plotter off on another monitoring session looking at twitter.com.  My network won't be totally quiet as I'm at home and using my connection to browse the web, send and receive emails and watch YouTube.  But I'm guessing the monitoring should still be useful in that if there's anything really drastic going on it should show itself up.  I've set the graph to a six hour period and will upload some photos for y'all later today.


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#30
Netduma Fraser

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Great to hear that! Keep us updated :)


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#31
ColonicBoom

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Well guys, I swapped my superhub for a new one on Saturday just gone and since then I haven't had any issues with my network doing down (he said, tapping the side of his wooden chair).

 

I've just set ping plotter off on another monitoring session looking at twitter.com.  My network won't be totally quiet as I'm at home and using my connection to browse the web, send and receive emails and watch YouTube.  But I'm guessing the monitoring should still be useful in that if there's anything really drastic going on it should show itself up.  I've set the graph to a six hour period and will upload some photos for y'all later today.

 

Cool, glad it's behaving better now.

 

If you're using your network whilst you monitor it, when you/we look at the graph you/we won't be able to tell what is caused by your traffic vs 'noise' on the line.

Like you said, drastic problems will obviously show up on the graph but if they're that bad you'll know without the graph anyway.


I like cats and cheese and CoD. Don't mix them up, it'll ruin your lunch and your Xbox. And your cat.

#32
Zennon

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Yes a 10 minute test not using it is better than an 6h test while using it for sure.



#33
TurboBaron

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No worries.  I'll impose a half hour no use zone come 8 pm tonight !


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#34
TurboBaron

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http://imgur.com/Y34dHBI

 

Right then dudes.  I left my internet connection completely unused between 7:41 pm and 08:10 pm.  Based on that does anyone have any observations ?


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#35
Zennon

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Owch that aint great, I would say its the docsis 3 puma CPU issue in your modem creating that jitter.

 

http://forum.netduma...sis#entry132386



#36
TurboBaron

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Owch that aint great, I would say its the docsis 3 puma CPU issue in your modem creating that jitter.

 

http://forum.netduma...sis#entry132386

 

Thanks for the link, I'm not sure if that applies to me though because I have a Superhub 2 AC not a Superhub 3.  For my learning, what am I looking at on the graph that shows the connection isn't great ?  Is it the "spikyness" of the graph at the bottom ?  Is the goal for that to ideally be a flat line ?


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#37
Zennon

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Attached File  twitter.com2.png   28.17KB   1 downloads

 

This is mine on a good day last year with no one using the net, when users are online the congestion control usual keeps the jitter to around 2ms up and down from this flat line 16ms



#38
TurboBaron

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Ah ok now I can see the difference - mine's proper crap !


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#39
Zennon

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Do you have the option of fibre in your area?



#40
ColonicBoom

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Ah ok now I can see the difference - mine's proper crap !

 

 

 

 

 

While yours doesn't look great, don't be too dishearted that it doesn't look like Zen's graph.

His is not the norm (not in my experience anyway). It's so flat that you can't even see the line ffs!

Lucky ******* *******.

 

Out of interest...

Did you have congestion control at 100/100 for this whole graph or 70/70 (or some other numbers), or did you change it at some point during the day?

It looks more stable around 3pm - 3.30pm compared to the evening.

What's up with that Zen? Would that be ISP congestion (or lack of) before everyone in the neighbourhood gets home after school/work?

 

TurboBaron, can you take a graph showing just 15-30mins or so please, just because it's easier to look at than a long timeframe graph (if you right-click the graph down the bottom, you can set it to show 30mins I think).

Any time of day you want really, make sure nobody is using the internet at the house and test over ethernet from your laptop again.

 

I'll plot a graph for you too, you'll be able to see the line on mine unlike on Zen's  :angry:


I like cats and cheese and CoD. Don't mix them up, it'll ruin your lunch and your Xbox. And your cat.




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