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Cloud - Incorrect Locations

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Hello Fraser, I have a couple of buddies who have the NetDuma and are having problems getting correct locations. We all live on the west coast area of the US and I get the correct dedi locations but they don't. They ping the host and get a 30 ms response to NY locations and even U.K. locations, lol. While my NetDuma says the dedis are in California which sounds more plausible with the 30 ms response. We are all on the latest firmware and have bleeding edge cloud and auto cloud ticked am I missing something here. Is there a way to refresh the cloud I can't quite put my finger on it.


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Netduma Fraser

Netduma Fraser

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Very strange if you're reporting the same things. Get them to click apply again and that will reflush the cloud and should show the correct locations.

Technical support:


Optimal Settings Guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc. 

FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.

Knowledge Base - Main link to the Knowledge Base, for everything else please search here or on the forum. 

Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.


Any other issues please make a new thread on the forum, thank you  :)


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Hi there, seems this host from FIFA FUT is mislocated:


Distance: 9472km (from Switzerland)

Ping 38ms (from Switzerland)

LID Prototipo87

LID Prototipo87

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ID:ID: b00dbf8aaa4f5055    Distance: 2855km ping 107 Costa Rica c217a772b4615c61    Distance: 5537km Costa Rica ping 123.0

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