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*Please read before posting a support thread*


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Netduma Fraser

Netduma Fraser

    Tech & Customer Support

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Please read carefully before posting. Failure to do so will result in you being redirected to this post.

 

Before posting a support thread: 

  • Look at our Wiki, most common questions are answered there. Includes more detail on specific features. You can find the wiki here.
  • Search the forum for your question/issue as a solution may have already been posted. You can search by going here.

After doing the above and your issue still remains please create a thread following this template. This will enable us to help you as quickly as possible.

  1. What firmware version are you on? (Check at bottom of any page on the R1. If lower than 1.03.6 please follow upgrade instructions here first).
  2. What speeds do you get from multiple speed tests?
  3. What is your current setup? E.g. ISP hub/modem (Specify model) > R1 > all devices 
  4. What is your specific issue? (Provide as many details as possible. If it is a lag issue include the screenshots from here in your post)
  5. Any other information (such as settings you may have previously tried).

Do not create multiple threads for your issue - they will be closed.

 

Do not jump in on other peoples support threads.

 

Thank you :)


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST

World Clock

Official DumaOS/XR500 Support Times: 12pm - 2am BST



If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





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