II N3MES1S II 222 Report post Posted February 9, 2016 Im seeing a trend of people who are scared to update the router themselves. Causing a traffic jam with support staff. Listen guys if you have ever updated anything on your computer or added a picture to a forum profile thrn you should have no problems. Download the update file and just do it yourself. Asking for remote support for an update makes me think we might need an auto update feature for these people who need a hand held. 3 nffcbaz72, boxone and Alex49H reacted to this Share this post Link to post Share on other sites
DrDusty 7 Report post Posted February 9, 2016 It says if you're not on 1.3.5 you need to contact them... 2 Dillinger and ranmanx reacted to this Share this post Link to post Share on other sites
Manpie 1 Report post Posted February 9, 2016 Can you ensure the R1 is in the DMZ of your ISP hub and remove any port forwarding restrictions/port forwarding/upnp from it as well please. I think I've done it right..... Share this post Link to post Share on other sites
Dillinger 1,711 Report post Posted February 9, 2016 Im seeing a trend of people who are scared to update the router themselves. Causing a traffic jam with support staff. Listen guys if you have ever updated anything on your computer or added a picture to a forum profile thrn you should have no problems. Download the update file and just do it yourself. Asking for remote support for an update makes me think we might need an auto update feature for these people who need a hand held. It says if you're not on 1.3.5 you need to contact them... Correct. If you have 1.3.5 already, by all means, upgrade. But if you are NOT on the .05, PLEASE follow the directions as most of the posters in this thread have done. Thanks everyone for the patience and understanding. 2 Zennon and fuzzy clam reacted to this Share this post Link to post Share on other sites
ranmanx 1 Report post Posted February 9, 2016 ranmanx, on 09 Feb 2016 - 09:03 AM, said: I double checked that remote support is ticked. I'm not sure how to get the duma in the DMZ of my ISP, I am just connected to a cable modem. Do you guys have a guide for that? The only thing I could find was this. I didnt have upnp enabled, so I went ahead and did that. Thanks for your help! If you're connected to a modem you should be okay. Can you remove any port forwarding restrictions/port forwarding/upnp from the modem please. I removed all port forwarding and turned off upnp. Share this post Link to post Share on other sites
Alex49H 844 Report post Posted February 9, 2016 Im seeing a trend of people who are scared to update the router themselves. Causing a traffic jam with support staff. Listen guys if you have ever updated anything on your computer or added a picture to a forum profile thrn you should have no problems. Download the update file and just do it yourself. Asking for remote support for an update makes me think we might need an auto update feature for these people who need a hand held. Word! The Team doesn't push out the FW like a drive thru, this is self service. Share this post Link to post Share on other sites
ranmanx 1 Report post Posted February 9, 2016 II N3MES1S II, on 09 Feb 2016 - 12:40 PM, said: Im seeing a trend of people who are scared to update the router themselves. Causing a traffic jam with support staff. Listen guys if you have ever updated anything on your computer or added a picture to a forum profile thrn you should have no problems. Download the update file and just do it yourself. Asking for remote support for an update makes me think we might need an auto update feature for these people who need a hand held. Word! The Team doesn't push out the FW like a drive thru, this is self service. The people who are asking for help are following the directions, posted in the OP, by Fraser. If you are on a version lower than 1.03.5 please do not upgrade. Comment here saying you have remote support ticked in settings and you want to upgrade. We will then access your router and change settings so you can download the upgrade safely. Once we have told you it is safe to upgrade DO NOT REBOOT BEFORE UPGRADING. Share this post Link to post Share on other sites
nffcbaz72 165 Report post Posted February 9, 2016 Im seeing a trend of people who are scared to update the router themselves. Causing a traffic jam with support staff. Listen guys if you have ever updated anything on your computer or added a picture to a forum profile thrn you should have no problems. Download the update file and just do it yourself. Asking for remote support for an update makes me think we might need an auto update feature for these people who need a hand held. I'm scared to upgrade full stop, don't want any problems. Share this post Link to post Share on other sites
iAmMoDBoX 1,827 Report post Posted February 9, 2016 hey what modem did you have before? B/c i'm starting to think my modem is the issue and only provides me with half of my speeds. I had an Arris TM822G that I bought used and was going bad. Share this post Link to post Share on other sites
CzechMex23 6 Report post Posted February 9, 2016 I want to upgrade from .3 I have remote support clicked. Thanks 2 Alex49H and Dillinger reacted to this Share this post Link to post Share on other sites
Alex49H 844 Report post Posted February 10, 2016 I want to upgrade from .3 I have remote support clicked. Thanks go to the start of the thread and download from there following the instruction. Netduma doesn't push the update to us, we have to upgrade ourselves. Share this post Link to post Share on other sites
CzechMex23 6 Report post Posted February 10, 2016 I have 1.03.3 version. It says to contact support on here before upgrading. Thanks 1 Zennon reacted to this Share this post Link to post Share on other sites
XtreamJay 14 Report post Posted February 10, 2016 Tested out Hyper-Lane last night. Didn't have a single poor game all night. I know it likely makes a small difference but every little bit adds up and when you're playing a shooter it all matters. HUGE Difference! Share this post Link to post Share on other sites
xolhid 90 Report post Posted February 10, 2016 go to the start of the thread and download from there following the instruction. Netduma doesn't push the update to us, we have to upgrade ourselves. bro you need to stop. you keep telling people this, but you are the one who failed to read the OP. They are doing what they are supposed to do. 3 Asentrix, Zennon and ranmanx reacted to this Share this post Link to post Share on other sites
ggkthx 8 Report post Posted February 10, 2016 I have never noticed this before, as I haven't a need for Deep Packet. I will have to double check this tonight on my version and see. Hi Dillinger/Netduma, can we get confirmation on this? Because enabling Deep Packet Processing drastically reduces speeds, which I think it's why Hyper-Traffic isn't recommended to be used especially when torrenting or downloading large files. Share this post Link to post Share on other sites
mbolt35 0 Report post Posted February 10, 2016 I'm still on 1.03.3 and would love to upgrade to the latest. Support is ticked Share this post Link to post Share on other sites
Asentrix 216 Report post Posted February 10, 2016 Hi Dillinger/Netduma, can we get confirmation on this? Because enabling Deep Packet Processing drastically reduces speeds, which I think it's why Hyper-Traffic isn't recommended to be used especially when torrenting or downloading large files. Unless you're gaming on PC , make sure you disable it. Deep packet processing allows the router to use more power to analyse PC game packets to be shown with the Host Analysis feature Also woop woop 300 posts Share this post Link to post Share on other sites
Zennon 4,805 Report post Posted February 10, 2016 go to the start of the thread and download from there following the instruction. Netduma doesn't push the update to us, we have to upgrade ourselves. Alex they are doing as instructed. Only users on .5 may upgrade themselves re: the instructions by Fraser in the OP. Share this post Link to post Share on other sites
II N3MES1S II 222 Report post Posted February 10, 2016 It will be a manual version by version upgrade then. I guess its better for them so they know the router is updated correctly but seems we should have an auto update feature to make it easier for these new duma bros n sisters and anyone actually. Sorry if I came off a little harsh. Share this post Link to post Share on other sites
Manpie 1 Report post Posted February 10, 2016 Update successful Share this post Link to post Share on other sites
Nicator- 1 Report post Posted February 10, 2016 Update successful . Didn't you need to wait for the Netduma guys to post that it's safe to update? Thought you were in the same situation I was, and I didn't get confirmation yet Share this post Link to post Share on other sites
Netduma Fraser 6,654 Report post Posted February 10, 2016 I think I've done it right..... You're good to upgrade. Please don't reboot before upgrading. I just entered the routers WAN IP into my modem's DMZ-host. Hoping it's good to go now. You're good to upgrade. Please don't reboot before upgrading. I removed all port forwarding and turned off upnp. Still not able to access your router. Remove R1 from DMZ. Then can you port forward 1024 - 60,000 TCP to the R1 on your ISP hub please. I want to upgrade from .3 I have remote support clicked. Thanks You're good to upgrade. Please don't reboot before upgrading. I'm still on 1.03.3 and would love to upgrade to the latest. Support is ticked You're good to upgrade. Please don't reboot before upgrading. 1 nffcbaz72 reacted to this Share this post Link to post Share on other sites
Netduma Fraser 6,654 Report post Posted February 10, 2016 . Didn't you need to wait for the Netduma guys to post that it's safe to update? Thought you were in the same situation I was, and I didn't get confirmation yet He posted on Twitter so could say there before I was able to comment here. You're now able to upgrade too Share this post Link to post Share on other sites
Nicator- 1 Report post Posted February 10, 2016 He posted on Twitter so could say there before I was able to comment here. You're now able to upgrade too Alright, I just upgraded the firmware. Thanks for the help. 1 Netduma Fraser reacted to this Share this post Link to post Share on other sites
Alex49H 844 Report post Posted February 10, 2016 Alex they are doing as instructed. Only users on .5 may upgrade themselves re: the instructions by Fraser in the OP. My bad 2 Zennon and A7Legit reacted to this Share this post Link to post Share on other sites
