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Keith

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About Keith

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    Male
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    West Michigan
  1. Keith

    H1Z1

    I will note servers, ping, location tonight when I get on too
  2. Keith

    H1Z1

    Ps4, NA Have xr500 if needed for testing. Usually online 8pm eastern
  3. Keith

    H1Z1

    Yes please.
  4. Fixed, and running better than ever! On 4 upstream channels now-
  5. Update: After tons of complaining and filing an FCC complaint, I was finally able to get a crew out here to see the noise on my line while it was happening. I am supposed to have 4 upstream channels; only have 3, and then during peak times, the overload is causing packet loss and upstream is only functioning on 2 channels.... The CMTS needs to be looked at. Any cable internet users know how long it takes for these types of issues to be repaired at the headend?
  6. Yeah, I would do that, but then my wife will be upset with me for taking the wi-fi down. The speeds i pay for (100mb down, 10mb up) are not slowed during these problems, so I don't think it's an overloaded node. I do think it's noise on the lines. I'm going to continue to be a pain in the ass with Comcast until they get techs out here during the time it happens. I do have pingplotter charts that show me testing directly from the modem only, so I already have that ready for Comcast if they come at me. I couldn't find people reporting ping issues caused by their netduma, but want to eliminate that.
  7. My equipment is SB8200>Duma>devices I bought my own modem (Comcast leased modems are trash/ have Intel Puma chipset) Every night, usually starting at 8:30pm est, my ping fluctuates all over the place. Lasts anywhere from 1-6 hours. Techs have terminated all my ends on splitters, put a new drop to the tap from my house, and all of my testing has included my previous leased gateway, a replacement comcast gateway, and now my new modem that I purchased. The following pingplotter charts are with modem>duma; wired only connections. https://share.pingplotter.com/ZkbWPxqkZHa https://share.pingplotter.com/EuPs4kbs8yR Now the latency is bad, but it used to be even worse a few weeks before these recent links. The techs have been in my area placing filters on homes putting too much ingress back on the line, but it is still not ok in the evening. I'm going crazy trying to get techs out here while this is happening so they can isolate the noise. Almost not possible to tell where the noise is coming from if they are not monitoring it while it's happening. Pulling my hair out knowing they will soon start over and blame my home network. Posting here to see if a remote session on my duma will provide me information to make sure it isn't my Duma causing these latency spikes- EDIT: here is a link to full PingPlotter session. https://drive.google.com/open?id=1i4XCEO498vGCInKcIT4nOckQV6eXODn3
  8. Keith

    Latency Spikes In Evening

    Ok, thanks Jack. So frustrated dealing with Comcast
  9. Copy/paste job. Posted in wrong forum, sorry! I've been having latency issues in the evenings for the past 6-7 weeks. This issue is currently being tracked down by my ISP. All the techs that have visited have basically eliminated my home network and equipment from causing the latency and packet loss issues. I'm posting here because the ISP support is having trouble isolating the cause (suspect it's ingress from other users in my area/cable internet) and I don't want them to start over at the beginning and suggest that I disconnect my Duma. Frustrating part is the issue is always in the evening hours when local techs are off the clock, so I'm not certain that Comcast is even seeing what I'm seeing. My modem specs during the time in question are within Comcast's suggested levels. Can someone on the tech team please remotely access my Duma and run some sort of diagnostic tests and share the results with me? I have ton's of data (pingplotter, modem specs, tracerts) suggesting the latency issues are on outside Comcast infrastructure and not my home network, but I want some more data to back it up. I can share any/all information, but I want to do it in a private setting as I have not edited any ip or mac addresses. I just want to show the engineers that my equipment is not the cause. Thank you for your time-
  10. I've been having latency issues in the evenings for the past 6-7 weeks. This issue is currently being tracked down by my ISP. All the techs that have visited have basically eliminated my home network and equipment from causing the latency and packet loss issues. I'm posting here because the ISP support is having trouble isolating the cause (suspect it's ingress from other users in my area/cable internet) and I don't want them to start over at the beginning and suggest that I disconnect my Duma. Frustrating part is the issue is always in the evening hours when local techs are off the clock, so I'm not certain that Comcast is even seeing what I'm seeing. My modem specs during the time in question are within Comcast's suggested levels. Can someone on the tech team please remotely access my Duma and run some sort of diagnostic tests and share the results with me? I have ton's of data (pingplotter, modem specs, tracerts) suggesting the latency issues are on outside Comcast infrastructure and not my home network, but I want some more data to back it up. I can share any/all information, but I want to do it in a private setting as I have not edited any ip or mac addresses. I just want to show the engineers that my equipment is not the cause. Thank you for your time-
  11. Keith

    Latency issues in the evening

    More pingplotter
  12. Hey everyone! The past week has been very frustrating. Attached are pingplotter screenshots. Every evening around 6, 7pm, latency starts to go crazy. I've had a tech visit on Friday. Replaced modem, line from drop, straight to house. The line goes direct to modem, no cable tv feed. Posting here to try and understand what the data is showing and what tips you may have to help me escalate this to a higher level of technical support. I am losing my patience trying to explain over, and over, and over again. The techs on the phone (and housecall) don't seem to understand the difference between bandwidth and latency....and I need to talk to somebody who can help. Comcast xfinity west michigan Tested friday, wired via Duma (gateway in bridge mode to duma) Tested today, wired, directly to gateway (factory reset on Gateway) https://imgur.com/a/vhxxy
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