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  1. xr500user

    50% download speeds with XR500 (AT&T's fault)

    Curious so did some searching .. Looks like you need that ARRIS gateway to get phone, tv, etc - no way around it ,no bridge mode - just their pass-through mode.. if you got it bridged you would lose some functionality I guess. Make sure any QOS is off on the ARRIS (if there is any options). Could your TV's be using the bandwidth downloading some on-demand or something ..? I'd imagine they would be excluded from counting against your DL limits..but you never know with AT&T .. I have Fios so its a bit different and to get full functionality it's very tricky unless you want to surrender to double-nat. I suspect some issues people are having are not the XR500 in some cases, just config errors (isp to blame also) -- I also wouldn't trust the speed report on the ARRIS router, you know they are testing to the gateway <1ms most likely and some fudge the numbers, lol "We said UP to 940mbps, so 300mbps is in spec!" test at 2am Does the ARRIS have the latest firmware? I did a quick search and these guys found how to pull down the latest firmware and force update it so that fixes issues with pass-through and port forwarding.. see http://www.dslreports.com/forum/r32113577-BGW210-700-Firmware-1-6-9-Officially-out ARRIS also has a button in the back for a hard factory reset to clear anything out you may have done and start fresh
  2. Hi Guys, Common thread here seems to be PPPoE causing the issue. I used to use PPPoE ages ago to jump to internet from a dial-up modem login and telnet terminal session. Most providers moved on here after mid 2000s -- I don't know why they still use this protocol .. PPPoE as I remember it uses username and password to authenticate and then starts the connection over Ethernet... giving you a public ip, dns, etc. No internet until this initial connection/login is made. Did the internet provider give you a modem/router combo to connect to the ONT or simply connecting to an Ethernet port on the ONT works with no configuration? If you can get internet access without a modem/router from the ONT see below *PPPoE Can you configure settings on the ONT and disable any PPPoE settings on the ONT and set it to bridge mode to pass everything through so the XR500 can handle the initial PPPoE connection? If you need to use the ISPs modem, set that to bridge mode. The ISP may have to do this on their end. You can try changing MTU settings in XR500 WAN Setup, try 1508 and then 1492 (lower may work, who knows your ISPs settings and PPPoE version unless they tell you). XR500 or ISP Firewall may be blocking PPPoE data in the packet headers, or XR500 effecting this with DPI -- increasing over 1500 may stabilize the connection. Make sure your ISP has added the XR500 MAC address into their databases, could be a firewall thing on ISP end. If they gave you a modem/router that works fine, clone the mac address of the ISP provided modem into the XR500 and use that one for the XR500s mac address. Make sure to remove that ISP modem from the network after you clone it, as the XR500 will be handling it now. *PPPoE can also be configured manually directly into PC's and devices, make sure no other device has this configuration information set in them on your local network, if they are connecting to the XR500 for Internet they should be straight through default Ethernet.. if a PC or device boots up that has PPPoE (the username/password) in the network info in the Broadband settings and the XR500 is already connected via PPPoE and it tries to login it may bump the XR500 off knocking down your whole network. Or the device may not get internet because of a failed PPPoE connection attempt when its already been connected to by the XR500. If a modem/cable modem is required/mandatory by ISP to use them it has to be configured for pass through/bridge mode and any PPPoE login information in it needs to be removed. If they won't do this then XR500 needs to be configured to regular/default/non-PPPoE connection and the local network IP range should be different from the ISP modems local network range. XR500 defaults to 192.168.1.X -- if the ISP modem is the same, set XR500 local network to something different ..192.168.2.X 192.168.3.X, etc -- XR500 router IP should be put into the DMZ of the ISP's modem. This configuration is a double-NAT and not desirable method -- I'd be looking for a new ISP if this is the case. It may be also the reason for bandwidth slowdown -- The ISP may see the XR500 as one client (even though you have 50 devices connected to it) and their internal QOS may limit bandwidth when it sees so many different packets coming from just one device. In the end it may be a bug in the new firmware -- but it could also be that the new firmware is now correct, and it worked before because of some fluke. Just won't know until Netgear can take a look at what's going on in your situation(s). I am not a fan of PPPoE, and would leave the provider if there were others in the area that do not use it in a heartbeat. Same for a forced double-NAT scenario.
  3. Hi Fraser, I think what he means is how it may effect bandwidth allocation in the QoS section -- for sake of example, if you had a small ISP download bandwidth of 15mbps and 6 actual devices or so on your network -- the bandwidth allocation area automatically divides remaining bandwidth (after anti bufferbloat sliders are set) between the 6 devices.. lets say it gives them (2)mbps each --Yes Share Excess option would be no issue with this as any unused bandwidth will be given to those that need it --- but if you have 20 extra 'unknown' devices being detected over time during wifi roaming they also get a piece of that pie in the list, it would be pretty bad if share excess is disabled in that case (15mbps /20+ dupes instead of 6 actual). Unless they aren't online and won't effect it, but it could get very messy looking in there also ..
  4. I'd imagine it would be easier to maintain the same DumaOS software over all routers -- so as not to have many different versions.. no biggie if it's there, just not supported.. It's for the XR700 (R9000) which has the ability The real issue is 60ghz is a dead tech - nothing supports it .. range is pretty poor. I'm most likely passing on XR700 - it's not really needed unless you want Plex built in ... 802.11ax is the next WiFi standard that I imagine will be in the XR1000 -- so waiting for that .. 60ghz never really caught on
  5. Ok, I never noticed either messages before -- just making sure.
  6. I updated to the new firmware with no factory reset -- Personalized device names set in Device Manager do not get erased. So this is good :) Noticed a few new things in logs that appeared, but everything else appears to be working the same as the prior firmware: [DumaOS] Cloudsync DPI result 'false','All mirrors are down', [DumaOS] R-App store cloud sync failed, [DumaOS] HTTP download failed with code '404', [DumaOS] Resync R-App store cloud, [DoS Attack: Ping Sweep] from source: xxx.xxx.xxx.xxx, [DoS Attack: Ping Sweep] from source: xxx.xxx.xxx.xxx, [DoS Attack: Ping Sweep] from source: xxx.xxx.xxx.xxx, [Initialized, firmware version: V2.3.2.32] Ping Sweep attack in the log is a new one. It only appeared once after firmware initialization. It may be my some of my VOIP phones being checked for connectivity. The Cloudsync in log has appeared more than once, and recently again after 16+ hours up time on the new firmware. Issues still present: Device Manager: SSID with \ -- Any SSID name with a \ or multiple \'s works everywhere (SSID broadcast, other router settings areas, etc) but has a display error in Device Manager - Any SSID with \ in the name shows 3 (\\\) after the \ in the Network Map image/graphic. Fraser reported this, but I guess it's not high on the bug fix list. UPnP: It still doesn't show all current open/active ports unless the router has specifically given the UPnP requesting device an IP via DHCP or DHCP reservation. I believe Fraser reported this to Netgear, yet they have not addressed it. UPnP still works I believe, just the UPnP list doesn't show every requested port currently in use. Connect a device with a Static IP not assigned by the router and outside the DHCP range on the network and test UPnP and you will see what I mean. Reserve its IP or allow DHCP automatically and they will show up in the UPnP list. I believe Fraser reported this also. Device Manager: In regards to Online/Offline activity -- Any device connected wired to switch (I have 2 in my network) seem to work correctly. Anything that connects to the routers 2/5G wifi also work. But devices connected through a second AP/Router (on the same network) appear as Offline always. Only the AP/Router shows itself as online. It's as if Device Manager can not see traffic of these devices to determine Online status. I know the router is aware of them, as this is not the case in Network Monitor -- Network Monitor has no problem reporting these devices bandwidth activities in the Network Snapshot (Top 5). So it may be a bug in Device Manager, or the way it determines Online status/activity -- maybe borrow some of the methods from Network Monitor for a more true representation in combination with existing methods. It's the perception of Online vs currently Active. Geo-Filter: minor issue - selecting mi instead of km does not stick between admin login sessions. Always reverts to km. Additional thoughts ... Thoughts on Hybrid VPN: Could it be that Netgear has some sort of exclusive deal with HideMyAss and can not release this feature until that agreement is over. I don't believe many are using them anyway, and I can't imagine more than a 6/9/12 month agreement as it would be bad for business. You can do the math -- the router was released in Jan 2018. This is more probable as the feature is ready to go as reported from DumaOS. Thoughts on XR700: I hope support for the XR500 doesn't wane as NetGear starts to re-release each of their routers in a DumaOS flavor -- I believe the money would come from hard aggressive support and innovation vs releasing 100s of models of the same thing -- just don't go the same route as Motorola's failure by releasing 10 different smartphones a year and they could not support them all, and lost almost all of their customers. Release one or two and maintain/update them and it will make more people buy in the long run once this is realized. More choices may bring in some now cash, but hurt in the long run. xr500user
  7. xr500user

    Stream Portforwarding Help

    try it with no space 45000-65000 if other services are using these ports you may have to change them or disable them there (upnp, remote management, port triggering, USB readyshare, etc.) ex. upnp may have already assigned a port in that range to something else, just temporarily disable upnp, put the port range, then reenable it.. I just tested and it worked, I named the service and put this: "30,50,21000-22000" and it accepted Try with your numbers.. I think Netgear should fix that help window, because it shows spaces in the example..
  8. For those that updated to it and did not factory reset - Does it erase the device names you set up in Device Manager?
  9. xr500user


    I would put in the router (Settings, Internet Setup) PC or device will use the router as its DNS, and it's less hop this way. Not that you would notice a visible difference if you put it in PC or device, but every ms matters.. Ping and then ping see the ms difference, it will shave off a 1 ms or 2 on the trip if it just has to ask the local router for a relay response
  10. xr500user


    Agree the Hybrid VPN is a different thing from VPN server .. I believe you can already do this with the general release firmware: Settings, Advanced, VPN Service: If you can't reach some internal IPs after using their default options you may have to do manual route adds to the routing table from command prompt: route add xxx.xxx.xxx.xxx, etc, etc, etc after you connect (you can use a batch file to add local routes) I've done this before on some VPNs that lock/route all traffic through their gateway (sonicwalls) just make sure you give it a higher metric like 2 ..so it goes to local IP before VPN gateways. Not sure if it will interfere when Hybrid VPN is operational though as it's not out yet to test xr500user
  11. xr500user

    UI idea

    Hi Everyone, Just an idea for a future update.. Would it be possible to create a second or third UI login user that has access to only specific areas of the UI? For example, create a user that has the option to access to All but Settings -- Dashboard only, Dashboard and Qos, Geo-filter only, QoS and Ge-filter only, System Information and Device Manager only, etc. It would be nice if you have parental controls set, but want to allow someone in the house to modify the Qos or Geofilter only for gaming, etc. New user [user2 ] Password [********* ] Access Control: Dashboard <checkbox yes/no> Geo-filter <checkbox yes/no> QoS <checkbox yes/no> Device Manager <checkbox yes/no> Network Monitor <checkbox yes/no> System Information <checkbox yes/no> Settings <checkbox yes/no> [Warning user will be able to modify router settings] What do you think.. xr500user
  12. xr500user

    Upnp and static ip

    Hi Guys, I think I may have come across something that may help you hunt this down relating to static ip not showing any ports in upnp sometimes: If you assign a hard static IP to a device (static IP forced into network card) that is not in the DHCP scope of the router -- I believe it does open upnp ports requested, but it is not reflected in the upnp list. Perhaps it works sometimes, but not reliably. To test, Set a hard static IP to a device on the network ex manually in its network config, *outside* of the router DHCP scope. This .5 address will not show any upnp requests in the list (but I believe it still does do it, just doesn't show) If you set the router to use entire range in DHCP scope ex. to .254 available ..and then set this static IP device as reserved (Settings, LAN Setup, Address Reservation) ..reserve to that devices MAC address, ..and then you set the hard static ip device to Obtain IP address automatically --- now it will show upnp requests in the upnp list. As if the router is now aware/sees this device...as long as it has assigned it an IP from its DHCP server. ^^ which defeats the purpose of static IP (if you have to go through all that to give it a faux static IP) Note this is on official .22 (have not tried it on.10 beta w/internet drop fix yet..) xr500user
  13. xr500user

    XR500 Issues

    Thanks -- yes I have an XBOX on the network. XR500user
  14. xr500user

    XR500 Issues

    Hi, I upgraded to the latest official release yesterday when it was posted. All defined names in Device Manager that do not ARP identify were erased. No biggie, I put them back in -- Made a list prior to upgrade because I was aware this may be an issue. Hopefully you can work this one out for next upgrade as it's time consuming. All other settings remained. Router was up for 15+ hours without issue, but at 02:22:24 UTC is when this started: At that time one of the regular log entries appeared: [DumaOS] Marking device that is marked xxx.xxx.xxx.xxx This entry appears hundreds of times during the 15 hours and I am aware it's just for developers (it was in .10 also) -- but right after this log entry this particular main event occurred, the the entire Internet went down. Note this hasn't ever happened on .10, and it really hasn't happened with my previous router either. All devices were knocked off (Ethernet/Wifi) and Wifi devices had a ? in the wifi symbol. "Connected, No Internet" At 02:24:24 UTC (2 minutes later) I saw some messages started in the Logs: [internet connected] IP address: xxx.xxx.xxx.xxx ...... The Internet came back up 2 minutes later after that initial marking log entry. Now every hour just about on the hour I'm getting: [internet connected] IP address: xxx.xxx.xxx.xxx ...... @03:24:24 UTC, 04:23:24, 05:24:24, 06:24:23, 07:24:24, etc. (either 23 or 24 seconds) as if some cron job started itself right after the initial event. I doubt the Internet went out (Fios) and is usually up 99.9% since I've had it. It could be a coincidence (the first time it went out ,ever?) but there's too many other situations for me to think that. (firmware upgrade, log messages, etc) The Internet has been up as far as I know (was sleeping) but now I see this Internet connected msg every hour. I will run this firmware for a while, but if it keeps happening I will go back to .10 where it was stable -- especially if it knocks the Internet out again. Bug? Also note the router is pretty vanilla, Anti-bufferbloat, Qos, etc is all default haven't touched them yet I like to do these things one at a time so if an issue occurs I can figure out what was changed. The only thing I did on this release was rearrange the Dashboard, adding other windows I wanted to see. PS. Any luck reproducing #1? Thanks, XR500user
  15. Hi Everyone, Just got the XR500 the other day and got it up and running -- Firmware .10 (current official release) Some issues/questions: 1. If wifi SSID name contains a \ (ex. try "network/\one") Device Manager's Network Map graphic will display 3 additional \'s after SSID name (in the 2.4 & 5 GHz wifi bubbles). SSID is correct on broadcast and everywhere else so far, just appears funny in the Network Map graphic. Bug? 2. I have a Netgear Wifi range extender and its IP is doubled in Port Forwarding (Settings, Advanced settings, Port Forwarding, Add Custom Service) and LAN Setup/Address Reservation (Settings, Setup, LAN Setup, Add) lists. If it's not doubled, it's sometimes shown as "<unknown> <unknown>". I did assign it a reserved IP address. Its clients (when in use) appear to be working OK. Just a strange double entry. It appears once in the list, and then again on the bottom either as its true info, or <unknown>. Bug? 3. Port Forwarding (Settings, Advanced settings, Port Forwarding, Add Custom Service) and LAN Setup (Settings, Setup, LAN Setup, Add) Address Reservation list of IPs does not show the network names I defined for devices in the Device Manager R-App. Bug? 4. If adding a manual entry to Port Forwarding it does not allow a space in the Device Name. Bug / By design? 5. Question: Device Manager -- Does it only populate the online side of the map during network traffic only? I have devices pop on and offline and I know they are on and connected to some application or another but still jumping online and offline randomly. 6. Question/Bug: Upon a port scan of my public IP port 22 is marked as closed. Why is it closed rather than stealth? All other routers always stealth'd the port unless it was explicitly in use. Bug? 7. Question: Any place to set my time zone for the NetDUMA side of the router? I see on the Netgear settings a timezone can be set in Settings, Content Filtering, Schedule. Log timestamps are correct there, but off on the System information Logs on the NetDUMA side. Seems to be working fine otherwise, will keep testing things. Thanks, XR500user