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Netduma Admin

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Everything posted by Netduma Admin

  1. Netduma Admin

    Black Ops 4: General Discussion

    Who's hyped?
  2. Which wired device is losing its connection? Is it an Xbox One by chance? If so, Xbox have a known issue with wired drop outs if you have it set to instant-on. Disabling that on the Xbox solves it.
  3. I would downgrade back to the previous version. This new version was a maintenance fix, so feature wise you are the same. Do you have a ticket number? We'll escalate it with NETGEAR. Thanks.
  4. Ok, the fact it's about 50% of your expected speeds is interesting, as is the fact that wireless seems to be working fine. Could you try these things please: Set your expected speeds in Anti-Bufferbloat's options to a much higher value, something like 1000mbps Double check Share excess is enabled in Bandwidth Allocation in BOTH download and upload. You will need to toggle between the two to check as there is a separate setting for each What happens if you test wirelessly with a PC? Thanks
  5. Netduma Admin

    Ring Doorbell Help

    Great find! Thanks Hammy
  6. Netduma Admin

    Upnp and static ip

    Ok - could you factory reset please and see if it is then ok. UPNP should be populating like normal now as it has been very well tested. Thanks.
  7. Netduma Admin

    Upnp and static ip

    Hi Victor - there’s a new version out. Could you install it please and let us know how you get on:http://forum.netduma.com/topic/26110-xr500-firmware-v23232-released/
  8. Hi Jimmy - thanks for the extra info. Do you use PPPoE to connect? If so, could you try entering the details into the modem instead of the XR500 and see if that solves the problem. If not, what are the exact speeds you are getting when wired and when wireless? What speeds do you get into the modem (sometime soon the % difference can give a clue to the problem). I also assume that when you downgraded the speeds remained low? Finally - have you tried completely disabling QoS anti-Bufferbloat options? Are speeds still low after that?
  9. Out of interest, which browser were you originally using?
  10. Netduma Admin

    VPN only HideMA available?

    This is a great summary. Our Hybrid VPN feature allows you to use any OpenVPN provider (most are). You can then select which devices and applications you want to apply the VPN to. We can't give a release date because it's a big feature and is going through NETGEAR's testing right now. Hopefully it won't be long though.
  11. You can also go through here: https://www.netgear.com/support/contact.aspx Register your product and you can then raise a ticket. Let us know what happens if you downgrade. If it's resolved, then NETGEAR will need to get a debug firmware out to you to find the problem.
  12. Can you enter the PPPoE details into the modem instead of the XR500? It will be interesting to see if that fixes your issue. I'll pass this onto NETGEAR as well, they may need to send you a debug firmware to try.
  13. Netduma Admin

    Xr500 priority stops working

    Hi Mik - could you delete the Xbox from the manually added list because it will already be detected by DumaOS classified games. Let's then see if that solves the problem.
  14. Hi Jimmy - is this test wired or wireless? Whichever the answer, please could you follow this guide which will help you achieve full speeds: http://support.netduma.com/support/solutions/articles/16000076586-dumaos-optimal-settings-guide-speeds
  15. Netduma Admin

    Blackout

    The next time that happens could you zoom out. It’s possible you connected to a mislocated server so you would have seen it in Germany for example
  16. Hi Oleg - not that I’m aware of, no. I don’t think that will resolve the issue either. Have you downgraded to an older version yet and retested speeds? And what speeds are you getting when connected directly to your modem? Apologies if you have already answered this - it’s been hard to track all the responses across two forums and four threads!
  17. That’s the default starting position. If you click the little pin icon you can move your home. Click the question mark at the top of the page next to where it says ‘Geo-Filter’ and you can start a tour which will run you through everything. This guide will also help: http://support.netduma.com/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter-setup-step-2-
  18. Netduma Admin

    Perfil ProEvolution Soccer

    Usually a Geo-Filter around 1000km - 2000km from your home is perfect. Then make sure you apply the QoS settings to eliminate congestion. Our knowledge base can help you with this: XR500 QoS: http://support.netduma.com/support/solutions/articles/16000077073-dumaos-optimal-settings-guide-qos-step-3- R1 QoS: http://support.netduma.com/support/solutions/articles/16000026365-getting-started-with-congestion-control
  19. Lots of great stuff coming Loco! You'll be impressed 😊
  20. Netduma Admin

    XR500 Firmware V2.3.2.32 released

    Please could you factory reset. This should hopefully then fix your issue.
  21. Netduma Admin

    R1 issues

    Ah ok, appreciate the butt in, thanks Z! Joe - the fact you are getting a very low ping and your line is stable probably means everything is working great. Sometimes other players in your game can cause those crazy moments if they have a bad connection. One thing I should have said - that East Coast server was allowed through because you have a Ping Assist set to 30ms. It's probably actually in Europe, it's just mislocated. If you set Ping Assist to 0 this will no longer happen.
  22. Netduma Admin

    R1 issues

    There appears to be some packet loss further along your network, so it's possible your ISP has issues. Could you repeat the test on a bunch of other targets. For example, bbc.com, yahoo.com etc. Let's see if this packet loss is consistently happening. If it is then I recommend you send this information to your ISP and ask them to investigate,
  23. Could you perform a line test please and upload your results here: http://forum.netduma.com/topic/23881-ping-plotter-quick-guide/
  24. Thanks - I remember asking you, I just wasn't sure if it was a different server. Thanks for sharing again.
  25. I've moved this post and Oleg's previous one into this thread, so it can be managed in one place. @OlegP - please could you read KillHippie's great advice above. The first step is to factory reset your router after the upgrade to see if that fixes your issues. Then could you bullet point the issues that are still present and we can take it from there. Thanks.
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