DumaOS on the Netduma R1 is now in Open Beta! Learn more here: http://forum.netduma.com/topic/26315-dumaos-on-the-netduma-r1-is-now-in-open-beta/

 

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EricSe7en

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  1. EricSe7en

    DumaOS on the Netduma R1 is now in Open Beta!

    It's not thought, is it? They said it would be available by Blops 4... They said it would be 'a few weeks' in April They sold it to NetGear... They said we'd have it by WWII... They said we'd have it by IW...
  2. EricSe7en

    R1 DumaOS Briefly Delayed

    I've seen nothing in the 41 pages here that would lead me to believe that this isn't true. It's almost a rehash of Ian's tweets 'they're getting it for free, they should just shut up'. Send it straight back and don't re order until they deliver what they've been promising for the last 2 years.
  3. EricSe7en

    R1 DumaOS Briefly Delayed

    Not at all. When things do go wrong, I explain properly to my clients in good time. I communicate with them, I empathise and try to feel their frustrations. If I don’t get the job done, I don’t get paid, so maybe I’ve got to be better? What I don’t do, is tell them something is wrong, give a vague reason, set a vague deadline, then go into hiding.
  4. EricSe7en

    R1 DumaOS Briefly Delayed

    Never, because I don’t mislead my clients time and time again. Look you’re entitled to your opinion the same as I am mine, but there’s a few people here who’re determined to derail the discussion. The update is delayed, again. People are frustrated, and others are apathetic. There’s no need for those who don’t care to attack those who are complaining, it’s not getting anyone anywhere, and legitimate concerns and questions are being buried.
  5. EricSe7en

    R1 DumaOS Briefly Delayed

    I do mate, and if I treated my paying clients the way this lot are treating us, I probably wouldn't have a business left. Even if I didn't, it wouldn't matter. The point is that at the most basic level of customer service, you behave in a manner that's respectful to your customers. That isn't happening here. All the nonsense about not complaining is mainly from people who just want to make themselves look good. Every single one of us has a right to feel frustrated, in the same way that we have the right to feel pleased or in some cases, euphoric about the R1. I have the right to feel frustrated, you have the right to be apathetic, you own your feelings, and I'll own mine. There's a huge lack of communication from the devs, and the whole team are incapable of empathy or understanding why people may feel frustrated.
  6. EricSe7en

    R1 DumaOS Briefly Delayed

    Agree with this, I see no reason why people should continue to be patient. We're well beyond the point of asking your paying user base for more time to deliver features that were promised more than a year ago, and then sold to another company in the meantime. I'm with you. I feel misled, there's no way an issue like this was only know about a day before release. There's only 2 logical explanations, either they're lying or utterly incompetent. When you look back through the original announcement threads, there's a clear theme and that's misinformation. Many times they were asked about dates, the team kept promising and then delay, normally days before the set date, or simply not saying anything at all. There are multiple instances of this. Then, completely out of the blue, we are told of the 'amazing' announcement that the DumaOs will be on a Netgear router first, THANKS! It's no surprise there's no actual launch date now. They've missed the April 17th date, what's the point in providing another date? It just allows them to keep updating us that we're just 'weeks' away. The real cynic in me says that the update will brick the majority of R1's, and as most will be well outside of the warranty period, the only solution will be to spend money on a new one. But that's just the really cynical part of me :/ I'd also like to ponder a question about the mods here. It's hugely evident from a large number of posts across the various threads that the mods have taken it upon themselves to defend the Dev Team, I see absolutely no reason for this, it's just creating more hostility than necessary. I understand you're all huge fans of NetDuma, but you're continuous defense of shockingly poorly managed situation is bordering on comedic. How about you allow people to air their concerns and frustrations without constantly jumping to the defense of the dev's? Maybe you could even try and put your own feelings aside and empathise with those of us who feel frustrated? Those of us that haven't ever really felt the benefit of the R1? Those of us who are just plain tired of the excuses and denials?
  7. EricSe7en

    R1 DumaOS Briefly Delayed

    Absolute nonsense. Let's face it, another vague reason with a vague timeline. Do tech products really need to have the ability to be rolled back to a previous version? If so, why can't there just be a separate download to an older version rather than have to make the whole thing backwards compatible. Just remember guys, we've been lied to and misled for the best part, maybe even more, than a year. Nothing has changed.
  8. It's the lack of basic communication that's the problem, and yes I do so this as a lack of respect, along with the 'it'll be ready when it's ready' mentality. My point here is, a timeline was given, the timeline was stretched, then abandoned, and all we get is it's because of 'bugs'. Not all of here are tech people, explain what the problems are, tell us what you're planning to do. I don't buy into 'it's the nature of the beast' at all, I'm sorry, it's just not good enough. As for holding to account, we should all be holding the devs to account. We bought a product, invested in it as early adopters, we were promised firmware updates and support. The argument that the firmware is free and we shouldn't complain is apathetic at best. I understand that you're a mod, but honestly, the devs are letting you down by allowing you to stand in the firing line. How long since the last update? How hard would it be to provide a weekly post that says 'this is what we've done, these are the problems, this is what we're working on'? No name calling or baiting from me, I like many people here am very frustrating at having the carrot dangled, and then see it moving further away over time. I've read the first 2 lines of your post, I'm still frustrated, your reply doesn't deal with the issue at hand at all. I'm sure you're just as frustrated at having to trot out the same reply to people asking? You're right, and there's a reason people won't stop complaining, because they're frustrated. I'm not alone here, go back through the 28 pages of this thread, there's countless complaints from many different people, Mod's are firefighting, whilst devs are on radio silence.
  9. Honestly, the lack of respect for customers is pretty disgraceful at this point. No update for weeks or months as a time. Updates are vague when they are given. Timeline originally given has not only been binned, we're basically in 'guess how many sweets are in the jar' time now. The fanboyism around here is also a disgrace. When a company you've invested in promises then doesn't deliver, they should be held to account. I'm sure most people here would be 'early adopters', without us paying well over £100 for your router you wouldn't be developing anything, so have some respect for the people who've supported you and helped you get this far and provide regular updates linked to a viable timeline.
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