As an at launch owner of the R1(almost.) I have found this software company to be absolutely amazing not only by its ease of use but the tech support that I have received over the years. Absolutely top notch but, as of now I am having a very difficult time supporting a company that seems to have been leading on its supporters of their product. We had been told multiple timelines that duma OS was coming spring summer fall winter then...soon. Through out all of it you had members on here still praising your software albeit frustrated but non the less praising the product. As time went on more and more users were becoming frustrated with the lack of response in regards to duma OS. Some including myself understood that this was going to be a longer than expected journey to get to duma OS. Then out of the blue "big announcement coming in Jan." Everyone on this forum who had been waiting for years now had gathered their popcorn, candy and soda and awaited the moment of the big news.....(drum roll please.) Duma OS is released on the new Netgear NightHawk xr 500??? What? wait? and you can have it now for $300!!!
This is where I am torn. What a great business decision pairing up with Netgear a billion dollar company. Really congratulations you all must be very proud of the work you put in to develop a software for such an influential and well known company. Software development is expensive what better way than to team up with one of if not the largest to release your software in. The problem is you forgot about the little guys, "US" your supporters from the beginning who had been lead to believe that we would be getting the new OS. I don't want to sound like a cry baby(Veruca Salt) because I know R1 users are getting it in April but, really April? I also understand the restrictions the R1 hardware imposes on development but we've been lead to believe that the new OS was developed for the R1 but in reality it was for the Nighthawk
There are few things i would like to see answered:
1. We know anti jitter anti spike is coming to R1 is it safe to assume its coming to the night hawk as well along with other features in the future?
2. With your new partnership with Netgear how will support be handled? This has been a tight knit group should we expect to see a drop off in response to issues via this support forum?
3. Lastly not a really a question but as you grow don't lose sight of the small guys.
To other members please feel free to hijack this thread with some of your own questions.....again congratulations on your partnership!!!