Alright, it turns out they have NOT replaced my console yet. This time they are going to replace it 100%... Hopefully, this finally fixes the issue.
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There have been 34 items by wittlescwappy (Search limited from 24-April 17)
So... I'm Back. I have returned my Playstation to Playstation twice now. Both times it has have been returned with the problem persisting. I am pretty sure this most recent time they actually replaced the console because I was required to reinstate this new device as my main PS4. Monday I am going to call PS and make sure they did replace the whole console- while they were working on it they called me confused because they could not recreate the problem.
Let us assume they have replaced my console and that cannot possibly be the issue. What could be the problem?
I am going to replace the netduma with my old router for the weekend and see if this changes anything.
The one thing I know for sure with this issue is that it did not start happening until I got my Netduma + PS4 Pro Holiday 2016....
Does this connection issue ever occur immediately after startup or does it only occur after things get hot?
It NEVER occurs immediately - usually takes about 5-15 mins to start.
MTU test yielded 1500 as optimal MTU - I am going to switch PS4 to that and try it out for the night.
His issue appeared to be from a faulty port on the router, have you tested each port (2-5) on the router to see if you get the issue?
I'll try a different port tonight.
I've tested different ethernet cords and a different router. Changing cords makes no difference and changing back to my old router fixes the problem.
I've read lots of posts about this issue with the PS4 Pro.
Someone else posted this problem in here a while back, I Googled it and found plenty of others.
It's a PS4 Pro problem.
That would make a lot of sense... I don't think these problems started until I switched to the PRO. Still, dosent explain why my old router works fine WITH the PRO...
You should find the best MTU for your connection that avoids fragmentation, this may help: https://kb.netgear.c...-Size-on-Router
As said it's not actually an issue with the R1 specifically and no one has found any particular settings that help with this.
SO running that fragment test from my PC will give me the correct MTU for the Ps4?
Are you saying that I probably just have to live with this problem? I don't know how I feel about that... This problem did not exist for me until the netduma - and despite your assurances, going back to my old router fixes the problem.
I prefer having occasional lag to having 30mins of LAN DC's every single time I try to play using the netduma...
You can disable these settings.
This is a common problem on the PS4 and seems to happen to people regardless of the router you have - at the moment there are conflicting solutions online that may or may not work. If you connect via WiFi I assume it doesn't happen?
Try setting your MTU in the PS4's network settings.
I disabled those settings.
Yep. Forgot to add that I did try the wifi for an extended period and no issues.
What should I set MTU to?
Just FYI: This problem started when I got the duma in Jan. Did not happen with my old router. And when I switch back to my old router it stops happening.
Whenever I start up my PS4 to play games after work it goes like this. 15 mins of uninterrupted play - "LAN cable not connected." - "ERROR, You have been disconnected from the Call of Duty Black Ops 3 Servers." - "Cannot connect to server, so network features for this game application unavailable. " This happens over and over again - sometimes for up to 30 mins. Sometimes it stops for a few mins then starts again. Sometimes it is very very rapid for 5-10 secs- so much so that the messages get stacked up. If I manage to get over the 30 min Hump then it basically stops this and has no problems...until the next time I turn it on again. Happens for Black Ops and Infinite warfare. Don't have any other PS4 games. I play ALOT on PC (also hooked up the duma) and that has no problems - ever.
Here is the stuff I have tried over the past few months:
- Switched back to my old router for a week. Works fine - but have terrible lag. Don't want terrible lag
- Tried duma Wifi for an extended period - no Issues.
- Dusted out duma and PS4 ports
-Changed out E cables (CAT 6 and CAT 5e)
-Unplugged E cable from the back of PS4 during LAN DC repeating issue. This sometimes makes this issue stop for awhile or completely.
-When I get the LAN DC when I am in a part it gives me a "You left the previous party due to a network error. (NW-31229-7)"
-PS4 Pro network settings all set to default.
-Happens with and without Geofilter Enabled
-PS4 is set to hyper traffic
-R1 debug version 1.03.6h running .
Misc. Settings Checked:
I have found an interesting development. By disconnecting my ethernet cord from the back of the ps4 and then plugging it back in quickly (While I am getting the LAN Disconnect message) I can pretty much stop the problem from happening ever again during a single play session. Turn on PS4 - play a bit - get error- unplug LAN - error goes away until the ps4 is left alone for too long again...
Could this be a issue with the power?
Does your router uptime get reset when you get booted?
Was just wondering if a momentary drop in power could be causing your router to spaz for a moment and then you get kicked.
Are you using a surge protector or a trailing socket (with the router / modem / PS / or all of them attached to it).
Can you try using different power outlets?
And I assume you've already tried:
a new ethernet
dust blower in the PS port
checked that everything is 'clicked' firmly into place
If none of the above then I'd guess it's a faulty port/card in the PS (it's obviously not the Netduma or the other router as it happens with both).
If it was happening to me then I would connect a laptop to the router (over ethernet) and run Ping Plotter whilst I was gaming.
When the error message appears on the PS, you should be able to narrow down where the problem is occurring a bit more from the PP graph (by whether it shows packet loss or not).
I am online with my PC and my PS4 at the same time. And I experience no loss of connectivity on my pc. Its just so strange. Like now for the past 4-5 hours I have been playing steady with NO problems on the duma... But this morning at 6:00am when I was trying to get on I was experiencing constant disconnects for around an hour. Happened again when I came home from work and woke the PS4 from sleep mode. At the very least its consistent haha.
I am going to try everything suggested over the next few days - if you guys don't mind just leaving this thread here so that I can return to it this weekend and check back in I would appreciate it.
I switched to modem only connection for over an hour and there were no LAN disconnects. Switched back to netduma and experienced a LAN DC almost instantly.
I am going to try out the modem only connection again tomarrow for longer to make sure. I also plan on switching back to my old netgear+duma setup for a day and see if that helps. This problem is ridiculous to diagnose because sometimes its literally constant and then sometimes it takes awhile to occur...
-What could I do about a HW port issue on the PS?
-Here kinda an offtopic question. When I am playing connected solely to the modem am I losing out on anything my old (run-of-the-mill) router provides? Is there a disadvantage to LANing from your modem as opposed to a normal router?
Was the R1 in the NG DMZ at the time?
Also does it happen with the PS directly connected to the ISP modem/ONT? If it doesn't then I presume the issue is between the R1 and the PS. A external Network GB LAN switch could help maybe.
Yes, I did add the R1 to the Netgear DMZ (at least I think I did it properly) in that original setup.
-Well turns out I WAS WRONG and my old router just LAN kicked me aswell (funny that it waited this long to start having the same problem)... Maybe it is not a netduma problem afterall... Strange that it has only started occurring to me since the netduma setup though... It literally only happens when I first start using the console online. After I use it for an hour it's gone..
-today I discovered that if I Leave the ps4 alone (after getting past the initial hour of LAN disconects) for a few hours and it shuts off the whole process starts over and I have to deal with the LAN disconnects for almost an hour again...
-If I was to just go buy a switch at the walmart is it just a Upnp thing? so easy grandma could do it?
THANKYOU again for all your continued assistance.
I have switched back to my old router - so far no problems... And the problems usually occur right away.
-when I originally set the netduma up I actually set it up with the old router in-between it and the modem (cuz noob). Like this = Modem-->NetgearRouter-->Netduma.
I'm pretty sure when I had that configuration going on I was not experiencing the problem.
Today my PS4 (still with the duma) started doing this literally the moment I turned it on...then 15mins later did it a 2nd time. And I mean repetitively- for 2 mins each time. I wonder if my issue is getting worse....
-Update: today the duma was almost unusable for a solid hour. Disconnecting over and over in sprees every 5-15 mins. I would really appreciate some help from netduma support.
Problem occurred once within 15 mins of switching back to LAN. Have been playing since then with no problems.... What the heck could be going on? I have seen other topics about this kind of problem around - but no real resolutions.